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NMCRS Principles

Level I -Client Services Assistant. NMCRS Principles. Area Trainer Presentation. Mission.

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NMCRS Principles

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  1. Level I -Client Services Assistant NMCRS Principles Area Trainer Presentation

  2. Mission The Mission of NMCRS is to provide, in partnershipwith the Navy and Marine Corps, financial, educational, and other assistance to members of the Naval Services of the United states, and their eligible family members and survivors, when in need, and to receive and manage funds to administer these programs.

  3. Vision We are aprivate, non-profit, volunteer serviceorganization. As a Center of Excellence, we are committed to ensuring that all available resourcesare used to assist personnel of the Naval Service – active, retired, and their eligible family members – to achieve financial self-sufficiency and find solutionsto emergency needs.

  4. Guiding Principles • To accomplish this mission, the following principles guide our decisions and actions: • Provide quality service • Value our clients, our staff, and volunteerism • Exercise good stewardship • Believe in personal financial responsibility

  5. NMCRS Philosophy • Individuals have the right to pursue economic well-being and enjoy satisfying social relationships • NMCRS helps eligible clients meet these basic needs

  6. Objective • To lend a helping hand in times of emergency so clients can regain control of their own affairs • Each request is evaluated on a case by case basis. No two cases are exactly alike

  7. NMCRS Principles • Confidentiality • Understanding • Self-Determination • Limitations

  8. Confidentiality • Information is confidential • No social chatter • NMCRS records are property of NMCRS • Limits to confidentiality

  9. Self-Determination • Client's welfare is our primary concern • With our assistance, clients determine and decide their own solutions • Verification of information is important

  10. Limitations • Know your limits • Refer to other professionals • Viable solutions are not always possible

  11. Summary When serving our clients remember the Society’s: • Mission • Vision • Guiding Principles

  12. Thank you Client Services Assistant • If you have any questions, please contact your Director/RSA, Area Trainer or the Training and Field Assistance Division at Headquarters. • We appreciate your commitment to NMCRS.

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