EOC Private Sector Representative Training for Golden Guardian 2013 May 15, 2013

1. EOC Private Sector Representative Training for Golden Guardian 2013 May 15, 2013 Gap Inc. EMS Solutions

2. Agenda • Golden Guardian 2013 Scenario • SEMS, ICS 100/200/700/800 • Bay Area EOC Private Sector Rep Network • What to Expect and Resources • CRAEN • Lessons from Activations and Exercises • Q&A

3. Golden Guardian 2013 – May 15th • Scenario • Starts on Day 3 after M7.8 earthquake on San Andreas fault (1906 repeat) • Most bridges closed, freeway liquefaction, airports & ports closed • Bay Area county (“Operational Area”) EOCs and CalEMA SOC activated

4. Basic Elements of SEMS • Incident Command System • Multi-Agency, or Inter-Agency, Coordination • California Master Mutual Aid Agreement • Operational Areas • Operational Area Satellite Information System (OASIS)

5. ICS Primary Functions PIO – Public Information Officer Planning • 1970’s origin • Common Terminology • Five Function Command Structure • Expandable Organization • Management by Objective • Resource Management REQUIREMENTS: (available on-line at FEMA.gov) • ICS 100 • ICS 200 • ICS 700 • ICS 800

6. SEMS Organizational Levels State level Region level Operational Area level Local government level Field level = Resource request and information

7. Agenda • Golden Guardian 2013 Scenario • SEMS, ICS 100/200/700 • Bay Area EOC Private Sector Rep Network • What to Expect and Resources • CRAEN • Lessons from Activations and Exercises • Q&A

8. Golden Guardian’06: Coordination • How Does the Private Sector “Plug In”? • Business continuity executives from 30 companies at 7 EOCs • Private sector representative in EOC • Situational awareness: communicate information to/from private sector • Accurate and timely infrastructure status (utilities, roads, mass transit) • Guidance for employee safety and business continuity • Access and coordinate private sector resources • Food/water, supplies, facilities, trucks, technology, etc. • Need for representatives at multiple EOCs • Operational Areas (county): information and resource provision/permission • Coastal Region EOC (REOC): infrastructure info and resource deployment • State Operations Center (SOC): resource procurement

9. Bay Area EOC Private Sector Reps Federal Agencies State Agencies State Operations Center (SOC) Utilities (UOC) & Business (BOC) Companies w/Statewide Operations Coastal Region (REOC) EventRequire-ments Business Networks (BARCfirst, CRA, BRMA, ACP, BOMA-SF, CGA) Companies with Concentrated Operations County (Operational Area) EOCs Private Sector Reps Local Business Organizations City EOCs

10. What to Expect as a Private Sector Representative

11. Operation Verdict 2010: Information

12. Private Sector Resources

13. CalEMA Business Operations Center (BOC) • Goal to Facilitate • Economic resiliency: business continuity and recovery • Community assistance and donations • Communicate with Private Sector • Situational awareness: accurate and timely infrastructure information • Guidance for employee safety • Access Private Sector Resources • Interface with CalEMA MOU partners • Food/water, supplies, transportation, technology • Facilitate deployment • Concept Validated in 2007 SoCal Wildfires • Golden Guardian Exercises • Activation Guide

14. CA Good Samaritan Law • Covers Businesses and Non-Profits • AB2796 (Nava) signed by Governor in 2008 • CalEMA Web Registration Required • Donor Must Reasonably Determine • Compliance with federal and state safety and licensing regulations • Goods not altered or misbranded; medicine unopened • Resources provided to victims at no cost and no expectation of reimbursement • Protection from Civil Liability for Death, Injury, Illness or Other Damage • Declared state of war, state of emergency, or state of local emergency • Includes facilities used as dispensaries • Exercises covered as “emergency medical services training program” S1799.100

15. Situation Requires: Challenges: • Understanding Role • Tremendous media attention • Rapidly changing intelligence • Conflicting information • Quick thinking and action • Understanding of business partnerships & organizations • Clear communication channels • Relationships pre-established • Familiarity with EOC processes and protocols Private Sector Rep Attributes Private Sector Liaison in the REOC Remember: • Bring laptop, dress comfortably • Filter proprietary or security info • Not replacing OpArea’s vendor list • No selling!

16. Agenda • Golden Guardian 2013 Scenario • SEMS, ICS 100/200/700 • Bay Area EOC Private Sector Rep Network • What to Expect and Resources • CRAEN • Lessons from Activations and Exercises • Q&A

17. CRA Emergency Network (CRAEN) • Bay Area Cross-Sector Partners in Preparedness (BACSPP) • American Red Cross Bay Area • State and local public health • CRA, education and others • Cross-Sector Collaboration Tool • Situational awareness: situation reports, public health guidance • Contact management • Benchmarking: sharing policies • Facilitate resource sharing/donations among non-profit CBOs and businesses • Cross-sector problem solving • Mobile App • Trainings

18. EOC Liaisons Group Webpage • Documents • Position description • Activity log • Operational guidelines • After-Action reports (Silver Sentinel, Iowa floods) • Good Samaritan law AB2796 • Links • Online ICS 100, 200, 700, 800 • Discussion Forum • Collaborate on improvements • Post EOC training schedules? www.CAresiliency.org/group/eoc

19. SoCal Wildfires Oct. 07 • Largest Evacuation in State History • Over 500,000 evacuated • 20,000 in 45 shelters • Private Sector Reps Activated • State Operations Center (SOC): Calif. Grocers Assoc. and BENS Bay Area • Southern Region EOC (REOC) & FEMA JFO: HSAC-BENS • Coordinated Private Resources • Bottled water (>300k bottles), food, clothing, cots (30k) • Primarily in-kind donations • Better Visibility on Resource Needs • Need liaison in affected county’s EOC • Direct link with Red Cross and other organizations • Aidmatrix? • Operational Integration in EOCs • Define roles and procedures of liaisons • RIMS access

20. Silver Sentinel – Oct 2008 • First Bay Area-wide Exercise Where EOC Liaisons Activated • Hayward earthquake / 4-hour activation • Alameda, Contra Costa, Marin, CCSF, Santa Clara, REOC • Liaisons Unclear of Role/Not Comfortable • Need training and relationship building with EOCs • Resource Requests Not Tracked • Need to track resource requests (Who? How?) • Communications • From EOC liaisons to Communications Team • Communications Team inbox (Consolidate reports? How often?) • Alternate communications

21. Lessons: H1N1, San Bruno • H1N1 Pandemic 2009 • CalEMA BOC, SF, Santa Clara • Lessons • Consolidated SitReps: CDC, CA, local • San Francisco business call >10k • Santa Clara Public Health guidance for employers • Warehouse for antivirals • CalEMA: N95 respirator shortage • School closure list • “Benchmarking” sharing HR policies • Public Health Information Events • Cross-sector summit • Webinars • San Bruno Gas Pipeline Explosion Sept. 2010 • CalEMA Coastal REOC • Lessons • Google geo-mapping team deployed to ICP • 3M donated supplies to Local Assistance Center • Information sharing with SF CARD (non-profit sector)

22. Lessons: Verdict/Occupy & Japan • Mehserle Verdict 2010, General Strikes 2011 & 2012 • CalEMA REOC, Oakland EOC • Lessons • SitRep with protest schedule • Bi-directional information flow: status of Oakland grocers and businesses • Filter SitReps for law enforcement sensitive info • Monitor social media: #OO, #BayM1GS • Japan Earthquake/Tsunami 2010 • CalEMA BOC • Lessons • Tsunami landfall in CA • CA Public Health guidance on radiation risk • US Chamber BCLC SitReps useful for companies with Japan operations • Donation links

23. Thank You! www.CAresiliency.org Peter Ohtaki, Executive Director POhtaki@CAresiliency.org (415) 200-7967 Cell Jim Turner Projects Director Jturner@CAresiliency.org (818) 915-0095 Cell Gap Inc. EMS Solutions