The subdirectory of dedicated information serves a support to entrepreneurial projects by means of a multichannel and presence services that IGAPE puts to the service of entrepreneurs with the aims to: INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS Information Advice Process Telematic Attention Service. Call Center. www.igape.es Local Offices- PAITs through
What is the Telematic Attention Service? Advantages INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS It is a propietary Igape service to inform the entrepreneurs and companies in their entrepreneurial projects by means of software tools and telephon calls related by CTI. • Speeds the answers to companies and optimizes resources. • Allows to have customer’s information automatically.
Methodology Staff Resources INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS Attention service through CAS (Customer Attention Service) based in CRM( Customer Relationship Management) The telephonic and informatic part are related with a CTI (Computer Telephony Integration) 6 Technical teleoperators
How to access? Attention Timetable INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS 902 300 903 Telephone Email Fax Address email@example.com 981 554 393 Complexo Administrativo San Lázaro, s/n 15703, Santiago de Compostela Monday to Friday from 8:00 to 22:00h. We have also a permanent consulting voicebox to record your messages when the operators are unavailable or calling after hours.
Information and assesment Appointment INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS • About all the help and services programmes of Igape. • About financial support and grants of other administration offices. • About volume and call targets. • Information, invitation and applying to informative journals and other events organized by Igape. • Making of satisfaction surveys referring to grant programmes and Igape services. • Sending of information bulletins. Logistic support to the Local Offices appointing users that want to be informed by a personal interview.
The Call Center is a remote service INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS From Igape’s website you can access to a on-line consulting system surveilled by an expert technician. This is an ideal system to the consulting of the new telematic applying.
The Call Center provides technical assistance. Processing Aid telematics. INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS The TAS assists to companies and entrepreneurs in the telematic appliance of grant that adapts best to their entrepreneurial project. System Feedback allows to satisfy the user’s needs by knowledge of his backgroung.
Igape’s website offers to the user: INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS • Information Tools • Grant Database • Distribution lists
Grants Database INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS
Distribution lists INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS Service that allows to receive in your own e-mail news and reminders related to Igape. Allows information reach on time and form performed in real time. Web subscription
IGAPE Local Offices -PAITs: Enterprise Constitution - What are they for? INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS • General information of Igape activities and grants that State Administrition issue to enforce the enterprise activity. • Telephonic assistance to inform about grants to entrepreneurial projects ant to entrepreneurs. • Personal attention with possibility of appointment. • Administrative record. • Actions about the grants applied in Igape. • Broadcast and divulgative actions of the grants programmes of Igape in its enviroment, participation in round tables, informative journals and entrepeneurs meetings. • Open to suggestions and concerns • Reseach and study about the impact of the institute’s actions. • Commisioning of new companies through PAITs
IGAPE’s Local Offices-PAITs: Enterprise Constitution – Where are located? INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS The Local Offices of IGAPE are seven and are located in:
What formalities allow to do? INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS A Coruña Lugo Ourense Pontevedra Ferrol Vigo Santiago PAITs - IGAPE Administrative Simplifications in one act-procedure Constitution Procedures Commisioning Procedures Notary Central CompaniesRegistry Provincial CompaniesRegistry Taxes Social Security Payments • Negative certification of social denomination • Public deed of constitution and statutes • Grant a public deed before a notary • Apply in Companies Registry • Tax payment • Census declaration of commisioning • VAT number solicitude. • Apllication in the Social Security with a opening of an account of payment. • Application of partners and laborers.
Functions INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS Inform about the characteristics of the SNLE (legal frames, mercantile aspects, tax advantages, accounting assets, tramitation systems, applying laws…) and other jury forms in the mercantile laws. Making of applying to the constitution of enterprises with the legal form of SNLE, by means of the telematic applying system developed by DGPYME and using the Unique Electronic Document (UED). Information about public grants to the enterprises applying to the project. Integral assesment to the potentially entrepreneurs with the Igape available tools.
Advantages INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS • Speed up the administrative appliances and reducing times for the creation and commisioning of an enterprise. • Simplify the constitution appliances and commsioning in an unique telematic manner. • Avoids displacements for making the appliances. • Saves the paper applications. • Goverment plans to extend the telematic appliance to the traditional Limited Society.
INTEGRATED SUPPORT SERVICE TO ENTREPRENEURIAL PROJECTS SOCIEDAD LIMITADA NOVA EMPRESA CONSTITUTION IN DIFFERENT EUROPEAN COUNTRIES AUSTRIA FRANCIA REINO UNIDO ALEMANIA ITALIA PORTUGAL ESPAÑA NUEVA EMPRESA MEDIUM TERM 24 2 8 30 31-70 80 60 48 H. CONTACT POINTS 8 6 3 6 1-7 11 8 2 FORMS 10 12 5 8 1-6 19 15 1 * AUTHORIZATIONS 6 0 4 1 1-6 8 37 (104 REG.ESP.) * NUMBER OF PAGES OF FORMS TO BE COMPLETED FROM 42 TO 7, WITHOUT NEED DIRECTIONS WITH HELP PROGRAMS.