1 / 14

HUC Staffing Levels UW-Hospital and Clinics Best Practices – March 7, 2000

HUC Staffing Levels UW-Hospital and Clinics Best Practices – March 7, 2000. Team U Jeanette Amanda Agatha Chen Miko Hadikusuma Asha Ramnarine. Problem Statement. The role of the HUC needs to be restructured to improve efficiency and effectiveness in accomplishing tasks.

dougal
Télécharger la présentation

HUC Staffing Levels UW-Hospital and Clinics Best Practices – March 7, 2000

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. HUC Staffing LevelsUW-Hospital and ClinicsBest Practices – March 7, 2000 Team U Jeanette Amanda Agatha Chen Miko Hadikusuma Asha Ramnarine

  2. Problem Statement • The role of the HUC needs to be restructured to improve efficiency and effectiveness in accomplishing tasks. • Low job satisfaction • High turnover rate • Errors • Customer dissatisfaction HUC Staffing Levels

  3. Best Practices Hospitals • UHC affiliations • Similar setting, across the nation • Network survey • Mayo Clinic • Highly respected, best in nation • Phone survey • St. Mary’s Hospital • Similar setting, same region • Benchmarking visit HUC Staffing Levels

  4. Benchmarking Characteristics • Survey topics • Staffing schedule & levels • Turnover rate • Responsibilities • Training programs • Educational background • Other observations HUC Staffing Levels

  5. Staffing Schedule & Levels • Similarities • ~60% staff all shifts • Most have 1 HUC per unit • Differences • ~40% staff day and evenings only • 2 HUCs per unit • PT floaters • Base # of HUCs on unit size HUC Staffing Levels

  6. Turnover Rate • Similarities • HIGH!!! • Low job satisfaction • Difficulty filling position HUC Staffing Levels

  7. Responsibilities • Similarities • Entering physician and diagnostic orders • Receptionist duties • Transcription • Most have no direct care • Differences • Medical staff verifies orders • Physician enters orders directly • Some have direct care HUC Staffing Levels

  8. Training Programs • Similarities • General hospital orientation • Specific unit training • Differences • Training period: 4 hours – 6 weeks • Cross train technicians, nursing assistants • Standard test to show competence HUC Staffing Levels

  9. Educational Background • Similarities • Knowledge of medical terminology • Differences • Experience • Local community college program/degree • No previous knowledge HUC Staffing Levels

  10. Other Observations • Levels of HUC • Restructuring HUC position • Better pay, upgrade job description • Similar interruptions • Workload management courses • Better workstation design HUC Staffing Levels

  11. Elements to Incorporate • Floaters, additional HUCs based on size • Direct order entry by physicians • Workload management courses HUC Staffing Levels

  12. Elements to Not Incorporate • Cross-training to direct care • Eliminating night-shift HUC • Training and education requirements HUC Staffing Levels

  13. Best Practices Lessons • Hospitals everywhere face similar situations with HUCs • Upgrade position to combat high turnover, low job satisfaction • Need to review duties and identify sources of stress HUC Staffing Levels

  14. QUESTIONS OR COMMENTS?

More Related