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Bus 290: Chapter 11

Bus 290: Chapter 11. Managing Knowledge. Learn this …. What is the role of knowledge management and KM programs in business What types of systems are used for enterprise wide KM & how do they provide value What are the major types of Knowledge work systems & how do they provide value

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Bus 290: Chapter 11

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  1. Bus 290: Chapter 11 Managing Knowledge

  2. Learn this … • What is the role of knowledge management and KM programs in business • What types of systems are used for enterprise wide KM & how do they provide value • What are the major types of Knowledge work systems & how do they provide value • What are the business benefits of using Intelligent techniques for KM

  3. What is Knowledge • Data vs. Information vs. Knowledge vs. Wisdom • Tacit vs. Explicit • Resides in many places – documents, pictures, audio & video • Is situational, contextual and not easily moved • See Table 11-1

  4. Value Chain Information system activities • Acquire -> Store -> Disseminate -> Apply Acquisition: Collections of documents of various types Expert networks (remember Delphi?) Data analysis to find patterns & trends Building knowledge capital – collaboration, communities of practice & office environments

  5. Types of K.M.S. 3 Major types • Enterprise-wide KMS • Knowledge work systems • Intelligent techniques

  6. Enterprise-wide • General purpose, system wide, collect, store, distribute • Varied types of info stored • Structured & unstructured • PowerPoints, videos • Supporting technologies included – portals, search engines, collaboration tools, blogs etc • Need a taxonomy system to manage the data • Every object tagged can be tagged in multiple ways • Digital asset management systems • For working with video and audio files

  7. Enterprise Wide (2) • Knowledge network systems • AKA “Expertise location & management systems” • Knowledge is “human” not digital • Workstations & software • CAD, visualization, simulation, virtual reality • Similar to Delphi technique • Also collaboration tools discussed weeks ago

  8. Knowledge Network Systems • Knowledge workers: engineers, researchers, designers • Creation of knowledge & information • 3 critical roles: • Keeping current in knowledge developed outside the org. • Internal consulting in their area • Change agents • Office systems + specialized systems • plotters, statistical software and more • Computing power • Virtual reality systems & augmented reality systems

  9. Intelligent Techniques • Expert Systems • Knowledge base, inference engine, forward chaining • Organizational Intelligence • Case-based reasoning • Past experiences • Fuzzy Logic • Subjective rules • Neural Networks • Genetic algorithms • Hybrid AI systems (mix of the above) • Intelligent agents

  10. Homework • Decision Problem #2 • Discussion problem #2

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