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Enhancing Public Service: E-Government Evolution

Learn about the U.S.'s electronic government approach, how it improves service delivery and boosts citizen participation. Discover the benefits, phases of e-gov, and its role in societal development.

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Enhancing Public Service: E-Government Evolution

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  1. Public FTAA.ecom/inf/136 June 4, 2002 Original: English The U.S. Approach to Electronic Government: A Path to Improved Service Delivery and Increased Citizen Participation and Interaction

  2. What is electronic government? • The use of the Internet and related technologies to facilitate communication between government and the general public, provide government information and services to citizens and business, and coordinate business processes internally and with other governments • E-Government should: • Make it easy for citizens to obtain service and interact with the federal government; • Improve government efficiency and effectiveness • Improve government’s responsiveness to citizens

  3. Why is e-gov important? • Simplifying delivery of services to citizens; • Eliminating layers of government management • Simplifying agencies' business processes and reducing costs • Streamlining government operations • Make information and services easy to find and use

  4. What it can contribute to development • Increased effectiveness of social services • Means to accountability • Means to greater public access of information • Means to a more transparent government • Market for information technology solutions • Increased citizen participation in regulatory processes

  5. Five phases of e-gov • Phase 1: Information • Phase 2: Forms • Phase 3: Transactions • Phase 4: Integrated Transactions and One-Stop Portals • Phase 5: Transformational

  6. After 3 phases…. • Little reinvention or process reengineering • Redundant systems • Cost and process inefficiencies • Application and services with agency focus • Citizens even more frustrated with bureaucracy when online

  7. Phase 4 Integrated Transactions and One-stop Portals • FirstGov www.firstgov.gov • E-Government Strategy 24 Initiatives • E-Procurement – Integrated Acquisition Environment

  8. Phase 5: Transformation • Process Re-engineering • Intergovernmental Funding Sources • Enterprise Architecture • Two-way interaction between Citizen and Gov’t These issues can be addressed from the beginning!

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