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InGenius Connector Enterprise

InGenius Connector Enterprise

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InGenius Connector Enterprise

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Presentation Transcript

  1. InGenius Connector Enterprise Product Overview August 29, 2012

  2. Agend • InGenius Software • Corporate Overview • InGenius Connector Enterprise • Product Overview • Key Features • Technology Overview • Packaging & Licensing • Demo

  3. InGeniusSoftware • Started in 1986 by Rich Loen our Founder & CTO • 12 years focused in computer-telephony applications • Current staff of 20 located in Ottawa, Canada • InGeniusCTI applications are deployed worldwide, from SMB to cruise ships to fortune 500 companies • InGenius Connectorlaunched in 2006 with thousands shipped each month

  4. InGenius Connector Enterprise A multi-platform Click-to-Dial solution that streamlines call handling and reduces workload for Salesforce users.

  5. Key User Features

  6. Technology Overview

  7. High Availability Deployment Customer Site

  8. Packaging & Licensing • Customer Package • Downloadable server installation package • Documentation • Licensing • Electronic key for subscribed number of users • User model matches SFDC - # of users on an annual basis • $30per user per month • Technical Support • 9am to 5pm Monday to Friday

  9. Usage Demo • User interface overview • Outbound call handling • Inbound call handling • Call logging • User customizable items

  10. Key AdvantagesWhy use InGenius Connector Enterprise? • Fully featured “click to dial” solution • In/out-bound calls, logging, Caller ID preservation • No desk top install, supports PCs and Macs • Easy server deployment and maintenance • Supports integration with multiple switches • CISCO, Avaya • Easy integration with custom solutions • Modular approach defends scalability/availability

  11. Key AdvantagesWhy work with InGenius? • Over 25 years of Computer Telephony Integration (CTI) experience. • Developed, deployed and support multiple high reliability CTI based products. • Support major enterprise customers, channels and partners around the world today. • Extensive experience with major switch vendors and the needs of enterprise customers.

  12. Thank-You For more information contact:

  13. Back-up Material

  14. Key Features

  15. Product Summary InGenius Connector Enterprise streamlines call handling and logging tasks to reduce the workload for Salesforce users.

  16. Solution Overview • Server based install • Softphone runs in browser • Uses Apex to link to SFDC Plug-in based server architecture enables easy customization for unique business processes and workflows.