Insights driven Enterprise social collaboration

1. Insights driven Enterprise social collaboration Chandra Surbhat India

2. Southeast Asia’s biggest SharePoint event! • Singapore January 16-17, MAXatria @Singapore Expo • Launch event featuring SharePoint 2013, Office 2013, Lync 2013 and O365 • Special Half day C3 Keynotes session • Largest exhibition of products and services • International Speakers • Pre and Post Conference Workshops

3. Changing world…

4. Evolution of Intranets Static Dynamic Information Centric People Centric

5. The Rise of Social in SharePoint 125+ million licenses sold Unified Communications for the Enterprise. 20,000 users added every day Aggregate corporate information through navigation and search. Get websites up as fast as possible. The world’s first integrated business platform. The birth of web content management. Enterprise intranet, collaboration and portal. The Business Collaboration Platform for the Enterprise and the Internet. Single, Connected Communications Platform. 93,000+ partner individuals The Worlds Largest Business Cloud Sevice. 65,000+ customers MCMS Microsoft SiteServer 1996 Deep connections Courtesy: Microsoft Social Web Share Content Connect with Friends & Colleagues Community Knowledge

6. Business value of Social • Large scale Transformation Initiatives New products Innovation Increase profitability • Increased employee engagement Improve customer satisfaction • Find Experts Attract & Retain Talent Improve Productivity

7. How it changed the business? Before After Difficult to capture tacit knowledge Struggling to find the experts Employees share the Ideas through email Challenge to get the mind share of the customer Time wasted on finding the right information and affects the employee efficiency Tacit knowledge are captured, which increases the win rate Easy to find the experts and collaborate with them Report says 28% increase in the product innovation Better collaboration with customer brings increase in repeat business Increase in employee productivity

8. Enterprise Social collaboration • Business Challenge: • 30 geographically dispersed offices with employees from different brands and teams led to challenge in enabling collaboration. • Existing content management system is not catering to the business needs of both collaboration and content management. • Higher dependency on administrator for content deployment • Migrate the current legacy portal which is based on FATWIRE technology • Connect people located across geo to collaborate, ask questions or find needed expertise • Cost effective online video delivery to communicate and train the employees • Solution: • Use of SharePoint 2010 framework and service application architecture for content and meta data management • User profiles synchronization from Oracle database • Customizations around branding, page layouts and custom web parts • Migrate FATWIRE to SharePoint 2010 using Wipro Transformation platform • Integration of Socialcast using Reach Extensions and REST API • Integration of Kontiki , the video streaming server with Intranet Portal for the training/communication videos • SharePoint enterprise search for content and people search • Business Impact: • Social collaboration among different brands /coalition teams for innovation and sustainability growth in the company • Improved content management and authoring which allows content providers to maintain the content with familiar MSOffice interface • SharePoint enterprise search helped users to find the content which was a major challenge in the legacy portal

9. Social Insights – Life Cycle Social Elements on Business • Like • View • Comments • Tagging Web Analysis Engine Meaningful correlations Content Social Elements Rating Insight Conditions Social SW Enterprise Search Collaborate on insights Analytics / Insights Publish Outcomes, & Manage Collab Framework Transactions Geo spatial

10. First, let us talk about ‘Standardizing’ ECM Standardization of ECM viewed equally as a business priority and an IT priority • 31% of organizations have more than 20 repositories • Disparate system causes duplication of content • Cost of managing the disparate content • Ability to manage the content life cycle • Controlled content access across the enterprise • Cost of administration and training

11. Standardization requires focus on certain areas • Integration • Surface data across different data repositories • Single view of customers data • Business Process Management • Orchestrate People, Process and content • Custom Applications • Automating and improving business process that touch their customer

12. What are the options? • Bespoke ? • Product from Vendor? • Productized vendor suite ?

13. Rationalization Portfolio Geography Content Consolidation Archive Business Value Realization Scoping & Scheduling End User Transitions Support Methodology Automation Processes Biz Involvement Technical Tools

14. Invest in Taxonomy and Search Common techniques for generating metadata are • Entity Extraction – Build/Purchase Domain specific extractor • Auto classification – Works on hierarchy Three Patterns of Search • Text analytics – Text mining, sentiment analysis • Search analytics – User Search behavior and performance of search • Unified Information access – Combining Search and BI Search on cloud • OnPrem -> OnPrem – Common Scenario • OnPrem -> Cloud – Hybrid Scenario • Cloud - > OnPrem – Review bandwidth with Provider • Cloud -> Cloud – Unusual scenario

15. ‘Clay’ architecture should look something like this…

16. Unified View for upstream operations • Business Challenge: • Organization is concerned over the aging workforce and looking forward the platform and mechanism to capture to knowledge • Work force includes production engineers, technologist, geologists, geophysicists, supervisors and third party providers are in different locations. They must able to collaborate and tap into same information at same time. • Useable Intelligence from multiple discrete systems such as real time systems, modeling tools, document repositories and Geospatial systems. • Solution: • Integrate structured and unstructured data • FAST search integrated with SharePoint 2010 and ArcGIS web services for integrated enterprise search across structured, unstructured and geospatial information • MS Connectors connected to multiple data sources for building index search repositories • SOA‐based integration with high reusability • Integration of data quality tools • User friendly and customizable screens • Integration with GIS web services with SharePoint for spatial data view • Leverage of Silverlight for rich, responsive and interactive user interface • Integration of custom and third party web parts (e.g., OSI web parts, regional weather web • parts) into the portal • Business Impact: • Unified view provided ability to perform search on structured and unstructured data at the same time improved operational efficiency • Improved productivity through collaboration and standardization • Improved IT Support and Cost effectiveness by avoiding region specific deployment and license cost

17. Strategies SharePoint integration • Universal Content Repository Access • Large repositories should be linked to SharePoint rather than content migrated to SharePoint • This approach works well only when search capabilities inbuilt in the content stores

18. Thank you to our sponsors