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Moving to Cloud: A Balanced View of Hosted Services

This presentation explores the implementation and experience of moving to hosted services, highlighting the benefits, challenges, and lessons learned. It covers the background, resources, timeline, and the impact of environmental factors and organizational changes. The focus is on the reasons for moving to the cloud, including integration with Primo, cost savings, and meeting user expectations.

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Moving to Cloud: A Balanced View of Hosted Services

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  1. Cloud nine or cloud over? A balanced view of our move to hosted services Elena Menéndez-Alonso Information Designer, Plymouth University 7thIGeLU Conference | Zurich, 11-13 September 2012 e.menendez-alonso@plymouth.ac.uk @eleneena

  2. Plymouth, UK Outline Source: Wikipedia E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 • Background • Context • Implementation facts • Resources • Timeline • Experience • Lessons learnt

  3. The University ¹ Source: Plymouth University 2009-10 ² Source: SCONUL Return 2010-11 E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 9thlargest UK Higher Education Institution 33,152 students ¹ 1269 academic staff ² 1669 non-academic staff ² Strong regional links Distance learning / mature

  4. The University E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 • Environmental factors • Convergence, site redevelopment • Changes to UK HE Funding • Organisational change • Impact and drivers • Stress onresources • Business focus • Student experience • Digital strategy

  5. The Library • 24/7 Library • 75+ library staff* • 500,000+ Books/e-books* • 16800+ Unique serial titles* • 90 Electronic resource packages* • Growing e-content provision • Supporting the digital strategy *Source: SCONUL Return 2010-11 E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  6. Relationship with Ex Libris E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  7. Reasons for moving to the cloud • Primo integration • Savings on licensing and hardware • Savings on resources • 24/7 technical support • Meeting users expectations E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  8. Timeline E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  9. Resources Local team (Plymouth) Several EL implementations Project Office (Hamburg) 1st Voyager migration Cloud Services support team (Amsterdam) 1st Voyager migration Voyager engineers (Chicago) E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  10. Cloud Over cloud nine E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  11. DOCUMENTATION E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  12. COMMUNICATION E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

  13. In cloud nine Good performance and stability Less downtime Fewer CRM incidents E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 Project management Great communications and support

  14. Conclusions It works E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 • Watch out for: • Documentation • Configuration • Roles and responsibilities • Communication

  15. >> thank you << E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012

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