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Julian Bates – CIO, THIS 18 th June 2014 – Health Insights, Birmingham

“ Organisation wide self sufficient Information Provision for an Acute Trust – Mission ( Im )possible ! ? ”. Julian Bates – CIO, THIS 18 th June 2014 – Health Insights, Birmingham. Overview. THIS - Information department Recent times and a Plan Progress made What for the future ?

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Julian Bates – CIO, THIS 18 th June 2014 – Health Insights, Birmingham

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  1. “Organisation wide self sufficient Information Provision for an Acute Trust – Mission (Im)possible ! ? ” Julian Bates – CIO, THIS 18th June 2014 – Health Insights, Birmingham

  2. Overview • THIS - Information department • Recent times and a Plan • Progress made • What for the future ? • Lessons learnt

  3. THIS – Information history & reality • THIS hosted by C&H NHS FT - 10 years of age • 30 information staff - Trust and CSUs • Data warehouse • Regular reports - demands • More narrative, Information / data • Change required

  4. REALITY an example Hi Please could you help me this morning by providing me with the following:- Details 1 Details 2 Details ….. I realise this is quite a lot but if I can get this morning as I need to work on this this afternoon? Many thanks Bob

  5. SELF SUFFICIENCY – in the past • Common tools • Qlikview BI platform • Big items – eg. Mortality, contract – “piecemeal” • Benchmarking

  6. RECENT TIMES – IM&T MODERNISATION • Large Investment • Information / Business Intelligence • Ideas – in heads only • Research – Best Practice • Taking action

  7. BI - what we wanted (RESULT) – IM&T Strategy Paper Available to all who need Intuitive to Use all in one place via one route Technical Resilience Benchmarking Modelling / Alerts Real Time Integration Easily Accessible Forecasting Tailored for Customer Groups Organisation wide

  8. BI and Self Sufficiency - Plan to get there – 500 users Dec 2014

  9. What we’ve delivered against plan Upgraded to Version 11 Qlikview Launched new models Reviewed Current Models 1st Model on tablet device Branding & Consistency Including “Live”

  10. Prong of Attack 1 – Live Model • 10 min updates • 5 options

  11. Prong of Attack 2 – Trust HQ Screen • daily updates • trending & seasonality graphs • 7 options • ytd comparison • multiple data sets

  12. Prong of Attack 3 – working together • daily updates • joint working • Integration • replaced report

  13. Impact (1) all users 1500+ sessions (95 users)

  14. Impact (2) non info and finance users 400 sessions (59 users)

  15. Knowledge Portal – the offering now (RESULT)

  16. Knowledge Portal – models available now • Inpatient • Outpatient • A & E • Referrals • Mortality • Waiting lists • Theatre Utilisation • Incident Reporting • Bed Occupancy • Clinical Coding • Pathology • Radiology • Community • Therapies • Pharmaceuticals • Contract Monitoring

  17. THE FUTURE? Big Launch Certain reports delivery mode to stop Refining Tackle the hard areas – org wide - triangulate Engagement and support More for the clinicians Analysts roles to change Trust Performance and Patients Safety report Benchmarking

  18. Lessons Learnt – THE GOOD • Plan gives focus • Simple and get on • > 1 “prong” – “Sexy stories” • All informed – all helping engage • Manage the expectation

  19. Lessons Learnt – THE BAD • Definitions • Expect knock backs • Big steps not easy • Data feeds get harder ! • Complete buy in

  20. Self Service….feel familiar • On the increase • Spreading to many different service industries • The technology is getting better • Generic, intuitive, easy to use • Customer satisfaction / confidence is increasing • Still the need for face to face interaction

  21. Key Points • Get on and put the information out there • Have clear plan • Resilience – system and you • Many pronged – plenty to show • Not for all yet – but it can / will be • New generation – the mission will be possible

  22. Thank you Any questions?

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