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Tim Barclay Managing Director Sales , Marketing & Customer Experience Openreach

Tim Barclay Managing Director Sales , Marketing & Customer Experience Openreach. Mick Wayman Managing Director London 2012 Programme BT Wholesale. 12 June 2012. Agenda: Meeting the London 2012 challenge We’re ready Reminder of impacts and potential customer experience

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Tim Barclay Managing Director Sales , Marketing & Customer Experience Openreach

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  1. Tim Barclay Managing Director Sales, Marketing & Customer Experience Openreach Mick Wayman Managing Director London 2012 Programme BT Wholesale 12 June 2012

  2. Agenda: • Meeting the London 2012 challenge • We’re ready • Reminder of impacts and potential customer experience • Working with you • Q&A 2

  3. AUG Olympic Games Departures 2-5 JUNE Diamond Jubilee AUG Notting Hill 13 JULY Official opening of Olympic Village 28 JULY - 12 AUG Olympic Games JUNE Venues open Media centre opens Soft opening of Olympic Village MEETING THE LONDON 2012 CHALLENGE It’s for real now! JUNE 2012 JULY 2012 AUGUST 2012 SEPTEMBER 2012 Around 100 continuous days of challenging normal operation Planned events including visitor landmarks and events London working and moving JULY Torch Relay London SEPT Paralympic Games Departures 14 SEPT Olympic Park closes 30 AUG - 9 SEPT Paralympic Games 27 JULY Opening Ceremony 29 AUG Paralympic GamesOpening Ceremony 3

  4. WE’RE READY • Operational mobility • Demand forecasting • Supply chain • Internal • External • People policies • Business continuity management • Service protection period • Physical and logical security • Communicating with customers 4

  5. TRAVEL IMPACTS 5

  6. GETTING AROUND DURING THE GAMES Travel considerations for our business and our customers… • Congestion on roads and public transport infrastructure is likely to cause major disruption for London-based employees • We have plans in place for employees to mitigate impact on commuting journeys and ensure we are ‘open for business’. This includes: • alternative work locations • alternative modes of transport • flexible hours • remote working • TfL information & maps • We have identified our buildings that will be most impacted during Games-time - includes daily analysis • Our BCM leads have worked with critical units and teams to develop fall-back plans in order to maintain operational effectiveness, if the worst happens • We have been continually working with customers to understand their plans for access to premises and key locations 6

  7. CLEARWAY 2012 • ClearWay 2012 is the initiative from the Olympic Delivery Authority (ODA) and Transport for London (TfL) to define and manage the ‘Olympic Route Network’ and the ‘Paralympic Route Network’ • The Olympic and Paralympic Route Network is made up of five areas: Core routes Venue-specific Training venues Alternative routes & road events • Before and during the Olympic and Paralympic Games TfL have an embargo on all street works with no digging allowed on roads or pavements over the entire Olympic Route Network - 1 March to 30 September 2012 for the Core Route and - 1 July to 9 September 2012 for the remainder plus many other roads in London • During Games-time there will also be additional traffic control measures in place We anticipate a bow wave of demand for street-works access from all utility companies after the Games We are working with TfL on access in the case of genuine emergencies Travel advice for business: london2012.com/get-involved/business-network/travel-advice-for-business/ 7

  8. SERVICE PROTECTION What does that mean for our customers? • Our aim is to protect services to all our customers throughout the period of the Olympic and Paralympic Games and to deliver a flawless Games • In the Service Protection Period we will be putting in place additional measures to minimise the risk of service incidents • During the run up and through Games-time there will be minimal impact to BT and customers • For non-Games networks, services and exchanges, all changes will proceed as per well established change management processes Key dates • During the ‘Service Protection’ period - 9 July until 12 August and 29 August until 9 September 2012, there will be some restrictions to the UK core network, core IT systems and international gateways • We have already notified that the deployment of EMP Release 2000 has been brought forward from 21 July to 16 June and interim releases, immediately before and after R2000 have been cancelled Important! The Service Protection Period is not the same as a ‘freeze’ when no changes must take place. It’s a disciplined approach to change management for IT services and physical infrastructure 8

  9. EXCHANGE ACCESS POLICY • We have no plans to close any BT buildings in London over the Games period • Security is something we take very seriously at all times and we will continue to be vigilant during London 2012 • It is important that our own teams and those of our customers and their agents are able to carry out provision and repair activities in a safe and secure manner • Our aim is to minimise disruption to BAU operations • We have completed the process of requesting customers, suppliers and our own people to re-apply for access to a number of high-usage exchanges across the UK • No further restrictions will be in place and usual access processes will apply throughout Games-time • We ask that all users of our exchanges continue to be vigilant at all times 9

  10. GAMES TIME OPERATION We declared we’re Games-time ready on 1 June Games Time Operating Board accountable for operational integrity from 20 July Escalation/decision forum for BAU and Olympic and Paralympic Games operations Key Roles Functions • Games-time Gold Command with appropriate authority & control • Executive level • Prioritise activity • Internal and external communications • Instantly accessible 24/7 • Act upon strategic level intelligence • Executive escalation path to/from BAU operations for service issues • Escalation path to/from TOC • Executive interfaces for security and civil resilience • BAU and Games health status The way we communicate with CPs will not change and BAU processes such as escalation channels will still apply   10

  11. WORKING WITH YOU • We’ve been working with you on London 2012 for over a year • Understand the Olympics demand implications • Helping you predict impact on their services • Supporting you in your bandwidth plans for 2012/13 • Moving your end users to 21CN broadband where it’s available • Tailored communications: • Newsletter (every two months) • White label presentation • Webcalls to address your concerns • Launched series of compelling: • Commercial options: broadband, ethernet & conferencing • Portfolio enhancements to help customers quickly and easily respond to demand Updates on the Openreach service page throughout the Games 11

  12. Polling questions These need to be uploaded online There will be one per slide Do you feel ready for London 2012? Are you based in or have a large customer base in London? Has the Countdown to London 2012 collateral (including these calls) helped with your preparations for the summer? Would you like to have a further call before the Games?

  13. Any Questions? 13

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