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Workflow That Works Under Pressure

Slideshow about Workflow That Works Under Pressure by Jeff Eaton

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Workflow That Works Under Pressure

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  1. 1 Workflow that works under pressure Building tools that make publishing faster, safer, and saner ! ! ! #congility2014 : @eaton : 18-06-2014

  2. 2 Hi, I’m @eaton! I’m with Lullabot. web strategy, design, and development

  3. 3 Lots of content

  4. 4 I have a lot of feelings

  5. 5 1. The potato button

  6. 6 1. The potato button

  7. 7 “The latest version of our 
 CMS has a fresh new design; it’s simple and easy to use! Every vendor since vendors started vending

  8. 8 1. The potato button 2. A false dichotomy

  9. 9 Creator Consumer Editor Writer Author Visitor Customer End user Reader Ink-stained wretch

  10. Legal Counsel Hapless Intern 10 Boss’s Assistant Social Media Manager Copywriter Fact Checker Freelance Photographer Editor in Chief Subject Matter Expert

  11. one size does not fit all. 11

  12. 12 1. The potato button 2. A false dichotomy 3. Hard-won lessons

  13. 13 Don’t overwhelm ‣Inexperienced users need clear paths ‣Experienced ones need shortcuts ‣Both need consistency ‣Use their vocabulary to label, organize ‣Use selective disclosure, sensible defaults

  14. 14 Speed tasks, not forms ‣Let go of the 1:1 mapping ‣Understand the processes and goals ‣Maintain context, state for multi-step work ‣Automate repetitive tasks ‣Map offline work, know the cutovers

  15. 15 Workflow should work ‣Your 12-step approval system sucks ‣Model state, then responsibility, then process ‣Give visibility before veto power ‣Restrict access to risky actions ‣Consult the lawyer, trust the team.

  16. 16 Divorce the design ‣Take a hard look at responsibilities ‣Capture priority, emphasis, grouping ‣Slim down the markup, use tokens ‣Treat curation and assembly as content ‣Don’t be dazzled by amazing demos

  17. 17 1. The potato button 2. A false dichotomy 3. Hard-won lessons 4. Success stories

  18. 18 MSNBC

  19. 19 decoupled control

  20. 19 decoupled control

  21. 20

  22. 20

  23. 21 The GRAMMYs

  24. 22 Roughly 1,000,000,000,000,000,000 Est. GRAMMY Traffic 4pm-10pm Feb 10th

  25. 23

  26. 24 WWE

  27. 25 Grouping and Labeling

  28. 26

  29. 27 The New York Times

  30. 28 open.blogs.nytimes.com/2014/06/17/scoop-a-glimpse-into-the-nytimes-cms

  31. 29 open.blogs.nytimes.com/2014/06/17/scoop-a-glimpse-into-the-nytimes-cms

  32. 30 Making it happen

  33. 31 There’s always a budget for “not failing” ‣Map content to business goals ‣Know the cost of public errors ‣Know the cost of lost time ‣Grab the low-hanging fruit

  34. 31 There’s always a budget for “not failing” ‣Map content to business goals ‣Know the cost of public errors ‣Know the cost of lost time ‣Grab the low-hanging fruit http://xkcd.com/1205

  35. 32 Yay, it’s old-fashioned CS and UX work! ‣Interviews and user stories! ‣Card sorts and taxonomy! ‣Domain and content modeling! ‣Inventories and governance plans!

  36. 33 Your secret weapon: two hours and a pizza ‣Get your editors involved early ‣Ask what they want and hate ‣Watch them do real work

  37. 34 Your tools will evolve: Ask, build, and iterate. ‣You can never solve it all in one go ‣Iterative refinement lets you learn ‣Your solutions will not be universal
 
 …But they’ll work for your team.

  38. 35 Want to read more? Check out… When Editors Design ! Baby Got Backend Battle for the Body Field ! Interviewing Users Card Sorting Mental Models Web Form Design rosenfeldmedia.com/books/web-form-design www.smashingmagazine.com/2013/06/26/ controlling-presentation-in-structured-content www.lullabot.com/blog/article/baby-got-backend alistapart.com/article/battle-for-the-body-field ! rosenfeldmedia.com/books/interviewing-users rosenfeldmedia.com/books/card-sorting rosenfeldmedia.com/books/mental-models

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