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What is Attitude and Where Did It Come From?

Attitude in the Workplace. What is Attitude and Where Did It Come From?. WHAT’S YOUR ATTITUDE?. Quote. A positive attitude may not solve all of your problems, but it will annoy enough people to make a difference. Herm Albright. Presentation Objectives:. Define the term “attitude”.

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What is Attitude and Where Did It Come From?

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  1. Attitude in the Workplace What is Attitude and Where Did It Come From?

  2. WHAT’S YOUR ATTITUDE? Lesson 1

  3. Quote A positive attitude may not solve all of your problems, but it will annoy enough people to make a difference. Herm Albright Lesson 1

  4. Presentation Objectives: • Define the term “attitude”. • Introduce Maslow’s Hierarchy of Needs theory as it relates to the display of attitudes. • Discuss the way people communicate attitude and how it applies to human needs. Lesson 1

  5. What is Attitude? The Random House College Dictionary Revised Edition Attitude is defined as a manner, disposition, feeling, position, etc. toward a person or a thing. Simply stated, Attitude is how we feel about a person, thing, or situation. Lesson 1

  6. Attitude… • Shapes the personality • Is derived from experiences: • Family • Friends/peers • Media • Personal • Can change based on new experiences Lesson 1

  7. Attitudes Specifically Come From Our… • Feelings (affect) • Beliefs (cognition) • Behavior (response) And all of the above are impacted by: HUMAN NEEDS! Lesson 1

  8. Maslow’s Hierarchy of Needs1 Abraham Maslow Lesson 1

  9. Maslow’s Hierarchy of Needs1(in order of importance to individuals) • Basic(breathing, food, water, sex, sleep, homostasis, excretion) • Safety(security of: body, employment, resources, morality, the family, health, property) • Physiological(friendship, family, sexual intimacy, self-esteem, confidence, achievement, respect of others, respect by others) • Self-actualization(morality, creativity, spontaneity, problem solving, lack of prejudice, acceptance of fact) • Peak Experiences (profound moments of love, understanding, during which a person feels more whole, alive, self-sufficient and yet a part of the world) Lesson 1

  10. Maslow’s Theory and Attitude The relationship between this theory and way attitudes are developed is that: • People’s needs begin at the lowest level. • As the lower level needs are met, people begin to pursue, higher levels of fulfillment. • Through these needs attitudes are developed that depend on self-satisfaction. Lesson 1

  11. Criticisms of Maslow’s Theory • Order of needs may be different for different types of people. • Low number of participants was studied. • Needs recur through time – don’t just disappear never to return. Abraham Maslow Lesson 1

  12. Communicating Attitudes • Non-verbal Communication • Body Language • Gestures • Verbal Communication • Oral • Written Lesson 1

  13. Attitude In Action Lesson 1

  14. Video Reflection • Have you ever been in a similar situation? • Were you the employee or the customer? • Does the employee exhibit the proper “face” of the business? • What would you suggest the employee do differently? • Do you think customer service training improve the customer/client interaction? Lesson 1

  15. Presentation Highlights: • Attitude is how we feel about a person, thing, or situation. • Maslow’s Hierarchy of Needs theory bases attitude on levels of individual self-satisfaction. • Per Maslow, when these needs are met people maintain a more positive attitude. • Although not all psychologist agree with Maslow’s theory, it is the best known regarding human behavior. • Attitudes are communicated non-verbally through body language and gestures; verbally through tone, length, style, and inflection. Lesson 1

  16. References • “Maslow’s Hierarchy of Needs”. Wikipedia.com. Web. 13 July 2010. • Bennett, Bill. Challenging Maslow’s Hierarchy of Needs. 13 July 2010. http://billbennett.co.nz/challenging-maslows-hierarchy-of-needs/. Lesson 1

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