Frank Talk About Accountability

1. Frank Talk About Accountability Dusty Roach

2. Frank Talk About Accountability • When you think of being held accountable, what thoughts immediately come to mind? • What does being held accountable mean to you? Traditionally in the our industry, holding people accountable usually has a negative connotation.

3. Objective Essentials of Winning with Accountability and Prevention of the Erosion of Standards • Understand the differences between Front Load Accountability and Back End Accountability • Establish clear guidelines to implement these Ideas in today’s Industry • Prevent the Erosion of Standards

4. Frank Talk AboutAccountability In the safety profession, there are many principles used to define a safety or risk management process. For today’s purposes, we will use the: Governing Principles of Control

5. Governing Principles of Control • Command Having correct policies and procedures in place. • Apply Communicate clear expectations, Training (formal classroom and/or on job training). • Monitor Observe compliance and effectiveness. • Enforce Discipline/Retrain/Replace OR Recognize/Reward

6. Command • Having correct policies and procedures in place • Most companies are able to throw money at the situation • Sometimes the unwritten rules supersede the established written policies

7. Apply • Communicate clear expectations, Training (formal classroom and/or on job training) • Without clear expectations, people are being paid to guess • Motivation for training is for compliance not for comprehension

8. Monitor • Observe compliance and effectiveness • Not enough personnel to adequately monitor the compliance • Personnel conducting the audits are trained to make money but not to ensure safety OR • Just looking for compliance not understanding the big picture

9. Enforce • Discipline/Retrain/Replace OR • Recognize/Reward • The profitability supersedes enforcement • The old school mentality that we have done it this way for years and someone might get hurt but that is an acceptable risk *(Erosion of Standards)

10. Thinking Points • Intentions cannot be measured • Accountability should be an upstream and downstream function • Accountability can not exist without proper accounting practices

11. Accountability • Most of us have experienced the word “accountability” as some kind of punishment for not doing something or doing something incorrectly. Accountability usually shows up when something goes wrong. Back End Accountability

12. Accountability • Means to prevent something from going wrong. • Means establish clear commitments, define expectations, ensure commitments have been kept. (e.g.-Billy Jack here is what we expect. Here is what you can expect if the expectation is met, exceeded or not met at all) Front End Accountability

13. Monitor Accountability can not exist without proper accounting practices, in other words, absence of accounting means absence of accountability. (e.g.- Billy Jack we are going to check in on you periodically to make sure that you are meeting our expectations and to make sure that we have not set the bar too high.)

14. Front Load Accountability Establish clear expectations • Explain exactly what you expect. • Explain exactly what they can expect. • Provide a realistic means to accomplish those expectations.

15. Real World Scenarios • Take a few minutes to think and write down: Using the front and rear end accountability model, how would you manage a problem employee/model employee?

16. Frank Talk About Accountability Summary

17. Frank Talk About Accountability Questions?

18. Bibliography *Essentials of Safety Leadership, Global International Inc. ** Winning with Accountability, Henry J. Evans