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Enhancing Customer Engagement through Multichannel Collaboration Solutions

This presentation explores the latest advancements in multichannel customer collaboration, focusing on key solutions such as the Unified Email/Web Interaction Manager (EIM/WIM) and SocialMiner. We will discuss how these tools can transform customer interactions by providing seamless communication across various platforms. The session will also cover the integration of eGain with Cisco SolutionsPlus, offering innovative approaches to enhance customer support and engagement. Join us for a Q&A session to address any queries and consolidate your understanding of these essential technologies.

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Enhancing Customer Engagement through Multichannel Collaboration Solutions

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Presentation Transcript

  1. Agenda • Introduction • Customer Collaboration for Multichannel Updates • Unified Email/Web Interaction Manager (EIM/WIM) • SocialMiner • eGainfor Cisco SolutionsPlus • Q&A • Conclusion

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