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Job Satisfaction

Job Satisfaction. Chapter 4. Job Satisfaction. A pleasurable emotional state resulting from the appraisal of one ’ s job or job experiences It is based on both cognition (calculated opinions of your job) and affect (emotional reactions to your job) Affect colors cognition, and vice-versa.

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Job Satisfaction

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  1. JobSatisfaction • Chapter 4

  2. Job Satisfaction • A pleasurable emotional state resulting from the appraisal of one’s job or job experiences • It is based on both cognition (calculated opinions of your job) and affect (emotional reactions to your job) • Affect colors cognition, and vice-versa

  3. Value-Percept Theory • Does your job supply what you value? • Dissatisfaction = (Vwant-Vhave) x (Vimportance)

  4. Value-Percept Theory • Does your job supply what you value? • Dissatisfaction = (Vwant-Vhave) x (Vimportance)

  5. Value-Percept Theory

  6. The Work Itself • Job Characteristics Theory • Jobs are more intrinsically enjoyable when work tasks are challenging and fulfilling • Five “core job characteristics” combine to make some jobs more rewarding than others

  7. Job Characteristics Theory • Core job characteristics

  8. Job Characteristics Theory

  9. Mood and Emotions • Even the most satisfied employees aren’t satisfied every minute of every day • Satisfaction levels wax and wane as a function of mood and emotions

  10. Mood and Emotions

  11. Mood and Emotions • Affective events theory • Specific events trigger discrete emotions during the course of the work day

  12. Mood and Emotions

  13. Mood and Emotions • Feeling vs. showing • Emotional labor • Emotional contagion

  14. How Important is Job Satisfaction?

  15. Application • Tracking satisfaction • Job Descriptive Index

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