Beyond Job Satisfaction

1. Beyond Job Satisfaction Taking Charge of Your Engagement, Vitality, Fulfillment and Impact at Work or Taking the Pursuit of Happiness More Seriously at Work Presented by: Nigel Bristow © 2005 Targeted Learning

2. Exercise: Best Work Experiences Identify the best job or project you’ve worked on. It should be a time when your work was fun and energizing. What was the job or project? What were the characteristics of the job itself, your work relationships and the outcomes that made this experience so positive and memorable? Introduce yourself to your fellow team members, and share your answers to question 2. Identify the common themes that emerge from your shared experiences.

3. Definition Happiness: a state of mental and emotional well-being

4. Alexander Pope (1688-1744) Happiness! Our being’s end and aim! Good, pleasure, ease, content! whate’er thy name: That something still which prompts th’ eternal sigh, For which we bear to live, or dare to die. (1734)

5. Founding Fathers of the United States of America We hold these truths to be self-evident, that all men are created equal, and they are endowed by their Creator with certain unalienable rights, that among these are life, liberty and the pursuit of happiness. (The American Declaration of Independence. 4 July 1776)

6. Adam Smith ...every individual necessarily labours to render the annual revenue of the society as great as he can. He generally, indeed, neither intends to promote the public interest, nor knows how much he is promoting it. By preferring the support of domestic to that of foreign industry, he intends only his own security; and by directing that industry in such a manner as its produce may be of the greatest value, he intends only his own gain, and he is in this, as in many other cases, led by an invisible hand to promote an end which was no part of his intention. Nor is it always the worse for the society that it was no part of it. By pursuing his own interest he frequently promotes that of the society more effectually than when he really intends to promote it. I have never known much good done by those who affected to trade for the public good. (1776)

7. Definition Personal Engagement: Having your personal resources (e.g., ________, ________, ________ and ________) fully utilized and focused on achieving those outcomes that matter to you and to the organization. talents skills insights time

8. Definitions Mental Engagement: Being focused on using and developing your full capabilities to complete clearly identified, challenging and agreed-upon responsibilities. Emotional Engagement: Being committed to using your personal resources (e.g., talents, skills, insights and time) to achieve outcomes that you care about and believe to be attainable. Social Engagement: Being connected to supervisors, colleagues and customers in relationships of mutual trust, respect and support.

9. Putting the Pieces Together Personal Engagement Happiness Growth Business Impact Sustainability

10. Three Keys to Engagement and Happiness at Work • Don’t pass the buck. • Find work and growth opportunities that fit. • Engage your full potential as a knowledge worker.

11. Identifying Your High-Impact Opportunities Your Purpose —Passion —Values Your Talents c. e. a. b. Your Customer’s Needs f. d. Your best chance for doing work that makes you shine exists in __. Your highest priority learning need exists in __. e e

12. The Five Roles Acquiring Knowledge Acquiring Knowledge Applying Knowledge Applying Knowledge Creating Knowledge Creating Knowledge Sharing Knowledge Sharing Knowledge Leveraging Knowledge Leveraging Knowledge • Learning from others and from experience. • Moving towards mastery. • Acting under direction from others. • Completing important tasks independently. • Demonstrating mastery. • Taking initiative within established norms or parameters. • Questioning the status quo. • Adapting existing knowledge to new uses. • Inventing (but not championing) new methods, products, technologies, etc. • Building the ability and confidence of others: • —coaching • —teaching • —motivating • —clarifying • —giving • feedback • Building team capacity. • Institutionalizing knowledge (e.g., best practices) and building organization capability. • Championing new systems, products, work processes, etc. • Shaping/making decisions that cross organizational boundaries.

13. People Contribute in Multiple Roles A “snapshot in time” of the contributions of four different people Acquiring Applying Creating Sharing Leveraging P1 P4 P2 P3

14. 94% 70% Percent 60% Viewed as Above Average 26% 15% Leveraging Research Findings Average Age 39 39 41 41 44 1 0 0 % 100% 0% 0 Acquiring Applying Creating Sharing

15. Steps to Full Personal Engagement • Identify what you need for full engagement. • Identify what you can do for yourself. • Identify those who can help. • Plan to get your manager and others on board. • Have the conversations to get your manager and others on board. • Implement/follow through.