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QUALITY

QUALITY. Captain Bob Landry Department of Fire Rescue Services Montgomery County, Maryland. Quality. DEFINE IT: What does it mean to YOU! EXPECTATIONS Community, self, system, peers. PRE-PLAN. ARRIVAL UNIFORM APPEARANCE ATTITUDE ALERT, AWARE, SOBER, CLEAN.

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QUALITY

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  1. QUALITY Captain Bob Landry Department of Fire Rescue Services Montgomery County, Maryland

  2. Quality • DEFINE IT: • What does it mean to YOU! • EXPECTATIONS • Community, self, system, peers

  3. PRE-PLAN • ARRIVAL • UNIFORM • APPEARANCE • ATTITUDE • ALERT, AWARE, SOBER, CLEAN

  4. IF YOU FOLLOW UGLY CHILDREN HOME YOU WILL USUALLY FIND UGLY PARENTS…….

  5. QA Officer Abilities • Diplomacy. • Trustworthy. • Concise delivery.

  6. LANGUAGE • SPEAK PROFESSIONAL • YES,NO, THANK YOU, NO THANK YOU……. • #%&%$ MAKES YOU LOOK STUPID

  7. Quality Advice • A = Always be nice. • B = Be sure and take them to the hospital. • C = Check the vitals. • D = Document what you do.

  8. EMS Success Rules • A= ALWAYS TAKE THEM TO THE HOSPITAL.

  9. EMS Success Rules • B = BE NICE…. • You are the medical professional.

  10. EMS Success Rules • C = Check the patient’s vital signs. • You may be shocked.

  11. EMS Success Rules • D = DOCUMENT WHAT YOU DO ! • If you did not write it down you did not do it. • Yea, but I have auto generate in my reports.

  12. Quality Assurance • Protocols. • COMAR Title 30 and EMTALA • System procedures • Diversion, transports, CISM, exposures

  13. Quality Assurance • Listen to the issue. • Write down the facts in a standard method. • Consult with QA Officer or other as needed. • Follow YOUR process!

  14. “Tools that work” • Be nice. • Be professional. • Listen a lot. Think. Then speak. • Take care of the personnel. (ALWAYS). • A smile and humor establish a bridge faster than a scowl and harsh words.

  15. Quality Assurance • Questions. • QA Office 240-773-8951 • Thank you for your time.

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