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Diversity is our Strength

Diversity is our Strength. In 2010 Kaiser Permanente Ranked #4. Diversity & Health Video Series (DHS). …is a collection of award winning mini-documentaries produced by Kaiser Permanente. These videos focus on the diversity and health of the populations we serve.

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Diversity is our Strength

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  1. Diversity is our Strength

  2. In 2010 Kaiser Permanente Ranked #4

  3. Diversity & Health Video Series(DHS) …is a collection of award winning mini-documentaries produced by Kaiser Permanente. These videos focus on the diversity and health of the populations we serve. A VIDEO, A DIALOGUE AND TRANSFORMING CULTURE!

  4. Overview / Objectives • Background and Purpose • A video, a dialogue and Transforming Culture • Training Metrics • Resources

  5. The Need & KP’s Call to Action… • Mid-Atlantic request for training tools • Colorado found limited training tools specific to diversity and health • Tina Martelon and Michael Day produced and directed DHS • Staff Associations co-sponsored • DHS made it possible for us to standardize diversity training program wide through sharing best practices

  6. Our Regions Northern California Southern California

  7. Diversity & Health

  8. Purpose Diversity and Health Video Series was created to raise the cultural awareness of health care providers and staff for the purpose of achieving: • Enhanced patient interactions and health outcomes • Respectful and productive relationships in the workplace; and • Collaborative relationships with the communities we serve to find solutions to eliminate and or decrease health disparities.

  9. Culturally and Linguistically Appropriate Service Standards U.S. Department of Health & Human Services: Office of Minority Health (OMH). Final Report. Federal Register: December 22, 2000, Volume 65, Number 247, pages 80865-80879, www.omhrc.gov/CLAS • Standard # 3 Health care organizations should ensure that staff at all levels and across all disciplines receive ongoing education and training in culturally and linguistically appropriate service delivery.

  10. Background

  11. Cultural Sensitivity Reasons Why Patients May Be Distrustful of the Health Care System… • Historical injustices • Immigration concerns • Fear of discrimination

  12. Building Training Capacity

  13. 2008 Integration of DHS in Mid-Atlantic States Region... • Solicited KPMAS employees who had a passion for diversity • Completed Interview Sessions • Conducted DHS TTT (25 Employees) • Observation Period • Eligible to conduct Trainings at Medical Centers

  14. 2008 Integration of DHS in Mid-Atlantic States Region... • Required to complete all videos at their center during the year Feb Touching the Dream African American May Journey of 10K Miles Asian/Pacific Islander Jun Out LGBTI Sep Viva Bien Latino Oct Spirit is Able Person’s w/Disabilities Nov Hozho’ Native American Indian 2011 Middle Eastern

  15. Challenges and Successes Challenges • Recruiting and sustaining our volunteers (went from 25 to 15) • Time for staff to attend the training Successes 2008 - 2010 Programs wide 15,000 KPMAS Total 2,816 98% of the employees who completed evaluation forms would recommend the video series to a friend or a colleague. 97% of the employees reported they could apply the content learned during the DHS trainings on the job.

  16. R.J. Erickson Award Winners

  17. DHS Brochure and Flyer

  18. Diversity Site Mid-Atlantic States

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