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QAD BPM: Let Process Be Your Guide - MWUG

QAD BPM: Let Process Be Your Guide - MWUG. Rob Cramer – BPM, Practice Manager. QAD BPM: Let Process Be Your Guide - MWUG. Safe Harbor Statement.

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QAD BPM: Let Process Be Your Guide - MWUG

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  1. QAD BPM: Let Process Be Your Guide - MWUG Rob Cramer – BPM, Practice Manager

  2. QAD BPM: Let Process Be Your Guide - MWUG Safe Harbor Statement The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.

  3. QAD BPM: Let Process Be Your Guide - MWUG Agenda  • What is BPM …QAD BPM? • Demonstration • Standard Processes • What is Being Process Driven? • Questions?

  4. What is BPM … QAD BPM?

  5. QAD BPM: Let Process Be Your Guide - MWUG “Processing power is creating a digital explosion in our tools ability to do more with less at a faster rate, and bandwidth is increasing exponentially, and storage is moving to the cloud, over the next five short years we will be transforming how we sell, market, communicate, collaborate, innovate, train, and educate.” Daniel Burrus Flash Foresight

  6. QAD BPM: Let Process Be Your Guide - MWUG • Repetitive tasks? • Rule-based skills? “ Intelligent systems are going to be able to do those procedures for you.”

  7. QAD BPM: Let Process Be Your Guide - MWUG Makes You the Best? (KPIs, Metrics) Cost Leadership Differentiation Innovation Operational Effectiveness 7

  8. QAD BPM: Let Process Be Your Guide - MWUG What Holds You Back? Constrains You? • Compliance • Regulatory • Customer • Bottlenecks • Quality • Decision Making • Lead Time • Strategic Directions • Current IT Environment • Metrics and KPIs • Business Processes • Industry and Market Requirements Discover

  9. QAD BPM: Let Process Be Your Guide - MWUG It’s All About Processes Type of Process Solution Enterprise Applications Direct/Core Enterprise Applications Indirect/ Support QAD BPM

  10. QAD BPM: Let Process Be Your Guide - MWUG Key Processes

  11. QAD BPM: Let Process Be Your Guide - MWUG Problems with Processes • Quality of processes • Low value-added activities • Tracking events and measuring performance real time • Compliance • Paper, memory based Documenting handoffs, timing, and responsibilities often leads to productivity improvements of more than 12 percent.

  12. QAD BPM: Let Process Be Your Guide - MWUG QAD BPM

  13. QAD BPM: Let Process Be Your Guide - MWUG What is Business Process Management (BPM)? “Systemic approach for capturing, designing, executing, documenting, measuring, monitoring, and controlling both automated and non-automated processes to meet the objectives and business strategies of a company. “

  14. QAD BPM: Let Process Be Your Guide Benefits: Efficiency

  15. QAD BPM: Let Process Be Your Guide Benefit: Effectiveness

  16. QAD BPM: Let Process Be Your Guide Benefit: Agility

  17. QAD BPM: Let Process Be Your Guide Foundational Requirements • Free if current on maintenance • On Demand, On Premise • Technical dependencies • QXtend 1.8.3 + • QAD 2011EE + or QAD 2007.1 SE + • .Net 2.9.4+ • OpenEdge 10.2B 07 09+ • Java 6

  18. Demonstration

  19. Standard Processes

  20. QAD BPM: Let Process Be Your Guide Standard Process: Inspection

  21. QAD BPM: Let Process Be Your Guide Standard Process: Receiving Process

  22. QAD BPM: Let Process Be Your Guide Per Process Cost Considerations

  23. What is Being Process Driven?

  24. QAD BPM: Let Process Be Your Guide - MWUG Process Management Focus 24

  25. QAD BPM: Let Process Be Your Guide - MWUG Process Managed Organizations • Strategic plans drive processes • Relationship between processes and key business results • Strategic assets to be understood, managed, and improved to deliver value-added products and services to clients • Reach towards an even higher level of performance.

  26. QAD BPM: Let Process Be Your Guide - MWUG Do You have a Process Focus? • Know business processes and capture them in process maps, procedure manuals, or agreed ways of doing things • Managers track the performance of processes • Top management systematically invests in its processes • It’s a regular way of doing things

  27. QAD BPM: Let Process Be Your Guide - MWUG Assessment: Targets for Improvement • Large & complex • Dynamic • Business & technical in nature • Human intelligence & judgment required • Coordination essential • Compliance requirement

  28. QAD BPM: Let Process Be Your Guide - MWUG Sample Selection Criterion Clear and direct linkage to management objectives Consider value of process to business and its health Customers rarely interact with just one function Focus on eliminating a key system constraint

  29. QAD BPM: Let Process Be Your Guide - MWUG Is Process Improvement Necessary?

  30. QAD BPM: Let Process Be Your Guide - MWUG Process Selection Matrix

  31. QAD BPM: Let Process Be Your Guide - MWUG Solution Modeling: Analyze Process • Map the existing process • Examine the process map to identify problems • Interview stakeholders to gain insights on the process • Benchmark how other organizations handle the process

  32. QAD BPM: Let Process Be Your Guide - MWUG Pictures Are Vital • Assist in understanding existing processes and designing solutions • Communicate real world state and what team wants to change to • Not an organizational chart • Less abstract

  33. QAD BPM: Let Process Be Your Guide - MWUG Solution Analysis: Document & Refine the New Design • Meet performance targets? • Potential issues? • Improvement opportunities? • Anything missed? Is it important? • Test Your Ideas • Implications?

  34. QAD BPM: Let Process Be Your Guide - MWUG Implement • Hurdles • Resistance from employees • Resistance from managers • No champions to push the effort

  35. QAD BPM: Let Process Be Your Guide - MWUG Analyze & Optimize • Is the new process’s outcome free of errors or defects? • Does the process produce its intended outcome in a timely manner? • Are customers satisfied with the process’s outcome? • Does the process produce its intended outcome in a cost-effective manner?

  36. Explore 2014

  37. QAD BPM: Let Process Be Your Guide - MWUG Why Come to Explore? • May 5 – 8, 2014 • New Orleans La. • 650 + attendees "The benefit of attending Explore for me is to be able to see not only where the organization is today but where it's going in the future." Toni Clubb, CFO, VitaTech

  38. QAD BPM: Let Process Be Your Guide - MWUG Why Come to Explore – Focus • Learn • 40+ sessions (Including BPM) • Hands-on Training (Including BPM) • APICS continuing education credits • Network • Sharing best practices • Personal interaction/networking • Discover • Not just ERP • New functionality • Leveraging QAD investment

  39. QAD BPM: Let Process Be Your Guide - MWUG Questions & Answers • Presenter Name: • Rob Cramer, rac@qad.com

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