1. IBM SCPM Solution Overview October 12, 2014

2. Course Objectives • After completing this course, you should be able to: • Describe the IBM SCPM Solution • Explain how to login and navigate the SCPM system • Describe how to execute forecast and replenishment procedures • Explain how to get help

3. Course Structure • The course content is organized into topics • Most topics have three sections: • Lecture – the instructor explains the new business processes and procedures • Demonstration – the instructor shows you how to execute the new procedures on the system • Exercise – you practice executing the new procedures on the system

4. SCPM Solution Overview

5. E2open Profile Business: Provider of software on demand for Multi-Company Process Management Structure: Privately-held company supported by these investors, advisors, and strategic members Locations: USA (Redwood City, Dallas, Austin) Japan, Korea, Kuala Lumpur, Singapore, Taiwan Contact: www.e2open.com information@e2open.com

6. IBM will adopt E2open software to boost performance of its manufacturing supply chain • IBM’s hardware supply chain is global with a complex set of interrelationships • The suppliers who participate here represent over $28B of IBM hardware revenue • This network requires information rapidly and across many levels • True supply chain integration has been inhibited by point-to-point solutions • Customized, proprietary solutions drive up supply-chain costs • Point–to–point connections constrain access to needed information • IBM suppliers struggle with the complexity • Industry standard solutions are needed to help the supply chain reduce both cost and complexity • E2open is driving these industry standards • IBM selected E2open, because it meets IBM’s operational requirements • Advanced multi-tier capabilities • Packaged application as a common industry platform • Evolution path for additional processes • Lower total cost of ownership

7. E2open software will give IBM greater visibility into its suppliers’ inventory and supply operations Multi-tier Integration E2open will provide data visibility, alerts and reports on events through IBM’s multi-tier supply chain. • Supply Assurance Management • Multi-tier Visibility • Replenishment triggers • Server-to-server Connectivity • Any to Any Translation Tier I Tier III Tier II Materials Management E2open will be used to execute forecast, commitment and replenishment transactions between IBM and key production suppliers.

8. E2open’s Proven Experience Sample E2open SCC Customers Trading Partners using E2open’s SCC solution ……..…..Over 2500 End Users using E2open’s SCC solution ……..…..Over 17,000 SCC Transactions process by E2open ………....Over 3 million transactions ………….Over 300 million line items Geographies North America – Europe – China – Japan – Korea – Singapore – Taiwan – Philippines – Thailand - Malaysia

9. MD PCD ITS SG PSD SSG Solution Scope • Six IBM Divisions (37 Plant Manufacturing lines): • 18 Subgeos: ANZ, APJ, APK, ASEAN, ASN, EMEA, HK, IND, INDIA, PLO, PRC, RPA, RPC, RPE, RPL, TW, US • 10 RSC Hubs, 333 Suppliers • Three Business Processes: • Demand • Forecast • Replenishment

10. Supply Chain Process Manager (SCPM) Overview • Workflow to manage IBM demand/supply planning and execution processes • Visibility to transactions between IBM sites, suppliers, and the JIT hubs Features • User workspace: news and notes, alerts, summary of RSC stock, forecasts and commits • View exception data such as supply/demand mismatches, and send alerts • Weekly and monthly views • Drill down into detailed data views • Audit trails and history Allows IBM and its partners to: • Proactively identify and manage exceptions • Manage to actual supply chain execution information • Improve accuracy of signals through a 2-way closed-looped process • Improve overall partner performance and accountability • Reduce time to identify and notify of changes

11. Getting Started

12. Hardware OS - Windows 2000 or Windows XP CPU - 450MHz Pentium III RAM - minimum 128MB Network Bandwidth 56Kbps minimum 256Kbps recommended Software Microsoft IE 5.5 SP 2 or 6.0 SP 1 To verify your browser version, choose Help -> About Internet Explorer Adobe Acrobat Reader 4.0 or higher to view and print PDF training documents “Pop-up blocker” software off Note: Pop-up blocker software may affect certain operations, so on those occasions, press either the Alt key or Ctrl key when clicking a link. System Requirements

13. Registration and Access • You should automatically receive your user ID and password via email • If you do not receive them, contact: BPO = Business Process Owner

14. SCPM Access Permissions • Your SCPM Administrator uses Role Groups and Org Accesses to determine what data you can access: • Role Groups • Define the type of data you can access and your ability to display or change the data • For example, the IBM Viewer Role Group permits you to display Forecast data while the Procurement Role Group permits you display and change the data • Org Accesses • Combine a Role Group with a Manufacturing Line, Supplier, and RSC Provider to define the collaborations available to you • For example IBM Viewer Role Group permissions for the collaborations that include Manufacturing Line HG11, Supplier 20040 and RSC Provider

15. SCPM Access Permissions • The IBM SCPM Role Groups are: • Viewer • Procurement • Execution • OCM • OCM Risk • Site Super User • DRS Approver • Admin Level 1 • B2B I • The External SCPM Role Groups are: • Supplier Viewer • Supplier General • Provider Execution • Supplier Shipping • External Admin