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DOCSA Analysis

DOCSA Analysis . By Sean Gallagher. The Nature of Organizational Culture. Organizational culture Shared values and beliefs that enable members to understand their roles and the norms of the organization, including

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DOCSA Analysis

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  1. DOCSA Analysis By Sean Gallagher

  2. The Nature of Organizational Culture • Organizational culture • Shared values and beliefs that enable members to understand their roles and the norms of the organization, including • Observed behavioral regularities, as typified by common language, terminology, and rituals. • Norms, as reflected by things such as the amount of work to be done and the degree of cooperation between management and employees. • Dominant values that the organization advocates and expects participants to share, such as high product and service quality, low absenteeism, and high efficiency.

  3. A philosophy that is set forth in the MNC’s beliefs regarding how employees and customers should be treated. • Rules that dictate the do’s and don’ts of employee behavior relating to areas such as productivity, customer relations, and intergroup cooperation. • Organizational climate, or the overall atmosphere of the enterprise as reflected by the way that participants interact with each other, conduct themselves with customers, and feel about the way they are treated by higher-level management

  4. Organizational Values • Organizations differ in their cultural content that is the relative ordering of beliefs/values/norms. • What are the values/beliefs/norms of the following companies?

  5. Cultural Analysis Technique • Diagnosing Organizational Culture for Strategic Application (DOCSA) • Hofstede identifies dimensions of organizational culture (www.docsa.com) • When applied to different subsidiaries of an MNC different corporate cultures can be identified and proactive solutions developed to ensure compatibility between all subsidiaries

  6. Dimensions of Corporate Culture Motivation Activities-------------------------------Outputs To be consistent and precise To be pioneers. To To strive for accuracy and pursue clear aims and Attention to detail. To refine objectives. To innovate And perfect. Get it right. and progress.

  7. Dimensions of Corporate Culture Relationship Job-----------------------------------Person To put the demands of the job To put the needs of the before the needs of the individual before the Individual needs of the job

  8. Dimensions of Corporate Culture Identity Corporate-----------------------------Professional To identify with and uphold the To pursue the aims and expectations of the employing ideals of each professional organizations practice.

  9. Dimensions of Corporate Culture Communication Open----------------------------------Closed To stimulate and encourage To monitor and control a full and free exchange the exchange and of information and opinion accessibility of information and opinion

  10. Dimensions of Corporate Culture Control Tight -------------------------------Loose To comply with clear and To work flexibly and definitive systems and adaptively according procedures. to the needs of the situation.

  11. Dimensions of Corporate Culture Conduct Conventional----------------------------Pragmatic To put the expertise and To put the demands and standards of the employing expectations of customer organization first. To do what first. To do what they ask. we know is right.

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