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Enhancing Data Distribution in Brown County: Insights from the WLIA Annual Conference 2002

This report presents findings from the 2002 WLIA Annual Conference held in Green Bay, WI, focusing on data distribution within Brown County. Key discussions involved understanding customer needs, pricing structures, product revenue, and effective responses to record requests. The collaborative efforts of various departments, including Information Services, Land Conservation, and the Register of Deeds, aimed to streamline services and improve accessibility to information. The report concludes with actionable recommendations for better fee management and information dissemination.

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Enhancing Data Distribution in Brown County: Insights from the WLIA Annual Conference 2002

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  1. Data Distribution A to Z Cathy Williquette, Register of Deeds Jeff DuMez, LIO Brown County, WI 2002 WLIA Annual Conference KI Convention Center Green Bay, WI

  2. Introductions Data Distribution Task Force • Mike Hronek, City of Green Bay • Tammy Castonia, Brown County Land Conservation • Laura Workman, Brown County Information Services • Kerry Blaney, Brown County Treasurer • Lynn Schwarm, N.E. Wisconsin Realtors Association • Pat Ford, Brown County Survey • Cathy Williquette, Brown County Register of Deeds • Jeff DuMez, Brown County Land Information Office Technical Assistance Provided by: • Cindy Hermsen, Brown County Information Services • Molly Hillman, Brown County Department of Administration

  3. Goals • Identify Customer Needs. • Determine Pricing Structure. • Product Revenue. • How to Respond to Record Requests?

  4. Identify Customer Needs • What products/services are we currently selling? • What products/services are currently available? • How are products and services to be obtained by a customer?

  5. Determine Pricing Structure • Inventory products/services currently available. • Create Rates & Fees Schedule • Review Rates & Fees Schedule for inconsistencies between departments. • Compare Brown County fees with other counties. • Should government agencies pay the same as the general public?

  6. Product Revenue • Revenue retained in source department? • Revenue to Land Information Fund? • Combination of both?

  7. How to Respond to Record Requests • Create user friendly manual for non-standard product/service requests.

  8. Overview of booklet • Disclaimer • Lists by department • Table of Contents

  9. How did we publish it? • Booklet: Microsoft Publisher • Computer files, cover design, printing, mass producing • Web pages: Microsoft Front Page • Challenges: Publisher did not convert easily to Adobe PDF, HTML, or other internet format

  10. www.co.brown.wi.us/land_information_office

  11. On-line Table of Contents

  12. On-line fees & services (each Links to department web page, department email

  13. Findings & Conclusions • Varying fees/rates being charged for similar products/services including “free” copies. • Sales tax not being collected where it should be for maps, etc. • Designate or hire someone to act as county public information officer. • Do not have to create custom products. • Should not get into information brokering.

  14. Findings & Conclusions(continued) • Add check box to new forms allowing person to keep name off list. • Purchase software such as “Retention” to help determine which records contain protected information. • Can require prepayment if total exceeds $5. • May impose a fee for mailing or shipping copies.

  15. Questions? Suggestions? Thank you!

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