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Communicating With Your Health Care Provider

Communicating With Your Health Care Provider. Consumer Health Decisions Series. Presented by: Name Rank Department of Family Development University of Wisconsin-Extension Family Living Educator County. This program was developed by:. Consumer Health Education Team of the University of

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Communicating With Your Health Care Provider

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  1. Communicating With Your Health Care Provider Consumer Health Decisions Series

  2. Presented by: Name Rank Department of Family Development University of Wisconsin-Extension Family Living Educator County

  3. This program was developed by: Consumer Health Education Team of the University of Wisconsin-Extension Family Living Program June, 2007 Molly Spaulding, Marma McIntee, Allison Hales Espeseth, and Christine Hawkinson, University of Wisconsin-Extension, U.S. Department of Agriculture and Wisconsin counties cooperating. UW-Extension provides equal opportunities in employment and programming, including Title IX and ADA.

  4. Adapted from: Consumer Health Decisions Series sponsored by the Healthy People/Healthy Communities Initiative and the National Network for Health, February, 2000

  5. Overview • Keys to Successful Patient/Provider Relationship • Rights and Responsibilities of Patients • Rights and Responsibilities of Providers • Making the Most of Your Health Care Visit

  6. Trust Honesty Communication Openness Compassion Understanding Keys to a Successful Relationship

  7. Evaluation Exercise Evaluating the Patient/Provider Relationship

  8. Patient Rights • Treated with respect and dignity • Complete information in terms you can understand • Awareness of prevention and treatment options • Refusal of medical treatment • Confidentiality

  9. Patient Responsibilities • Honesty • Provide accurate and complete information • Be realistic about the limits of health care • Take an active role in health care

  10. Rights Respect Receive accurate and complete information Expect follow through on treatment plan Responsibilities Provide complete information and options for care Speak with the patient (not at the patient) Confidentiality Health Care Provider Rights and Responsibilities

  11. Making the Most of Your Health Care Visit

  12. Be Prepared • Write down symptoms, concerns, and questions • Bring along records

  13. Start With Your Major Concern First • Focuses your appointment • Time to address your concern “The first thing I would like to talk about. . .”

  14. Be Specific About Symptoms • Details • Think about: • Location of symptom • Degree of discomfort or pain • When symptom first occurred • Things that make symptom better or worse

  15. Share Information Honestly • Symptoms • Home remedies • Health behaviors • Treatment from other health care providers

  16. Speak Up! • Health care is a partnership • Voice your concerns

  17. Ask Questions • Ask for: • Information • Clarification / Explanations • Follow-up • Treatment options

  18. Bring Your Medications • Prescriptions • Over-the-counter • Supplements • Herbal remedies • Other alternative treatments

  19. Work Together to Develop an Effective Treatment Plan • Be realistic • What are you willing to do? • Costs, benefits, and risks

  20. Know What To Do When You Leave • Consider a written plan • Ask about referrals • Have a support person accompany you

  21. Evaluation Exercise Evaluating the Patient/Provider Relationship

  22. Consumer Health Decision Series • Choosing a Health Care Provider • Gateway to Health: Reliable Information on the Internet

  23. For More Information, Contact: Name UW-Extension, ________ County Phone Visit the UWEX website: http://www.COUNTY.uwex.edu

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