Unit 1Vocabulary • Agreements • Assertiveness • Blocks • Body Language • Channels / Media • Communication • Consensus • Cross-training • Distractions • Emotional Blocks • Empathize • Equality • Ethics • Feedback • Flexibility • Initiative • Jargon • Negotiation • Self-Esteem • Setting • Teamwork • Time Management
Unit 1 Essential Question • How does an understanding of concepts, strategies, techniques and systems used in communication, teamwork, human relations, problem solving, critical thinking, personal branding and career development (soft skills) create a cohesive, functioning, and effective team?
Essential Question 1Teaming • What are your Kiersey personality traits, strengths that describe you and weaknesses that describe you?
Essential Question 2Teaming • How do your personality traits and values affect your relationships with others?
Essential Question 3Teaming • How do your personality traits and values affect others relationships with you?
Essential Question 4Teaming • What is a personal brand?
Personal Branding • Personal branding: Process whereby people and their careers are marked as brands. The personal branding concept suggests that success comes from self-packaging and includes: • Body • Clothing • Physical appearance • Areas of knowledge • Uniquely distinguishable impression
Personal Branding • Developing a personal brand is similar to product branding. The overall goal with branding is to differentiate yourself (the product) in the market so you can attain your objectives. The process includes defining your brand and brand attributes, positioning your brand in a different way than your competitors and then managing all aspects of your personal brand.
Personal Branding • When developing a personal brand, follow the following steps: • Define your overall aspirations. Be specific and clearly define your goals and objectives. • Conduct research. How are those who have made it to where you want to be conducting their personal branding efforts? What can you learn from what others are doing, be their efforts good or bad? Who are your biggest competitors and what are they doing to brand themselves?
Personal Branding • When developing a personal brand, follow the following steps: • Determine your brand attributes. What do you want your personal brand to convey? What adjectives do you want people to associate with you (as the product) and why? In what niche of the market do you want to become known? • Assess your current state. How do people currently perceive you? How large is the gap between the current you and the person you want others to perceive you to be? What needs to change and why?
Personal Branding • When developing a personal brand, follow the following steps: • Create your game plan. • Includes tangible and intangible characteristics including attire, hair, makeup, behavior, verbal and non-verbal communication. • Includes specific social media aspects you’ll use to convey your brand (LinkedIn, Facebook , Twitter, blogs, etc.) and how you will use each of those aspects to build your brand.
Personal Branding • When developing a personal brand, follow the following steps: • Manage your brand. Proactively manage all aspects of your brand, ensuring these aspects are in sync and that they continue to reinforce your brand attributes and market niche. • Your LinkedIn picture should look similar to the in-person you • Your Tweets and any social media posts should stay within your market niche • Your in-person behavior should be representative of how you want others to perceive you • Make sure your social media you and in person you match
Personal Branding • Don’t create a mismatched brand by conveying different or competing attributes in various social media outlets. Doing so will create audience confusion about who you are and what you do. • Ex: Tweeting negative opinions about gowns worn at the Oscars when you’re trying to brand yourself as a savvy project team leader.
Essential Question 5Teaming • What are the six aspects of teamwork and their meaning?
Teamwork • Teamwork: Work done by a group of people to achieve a common goal. • There are six aspects to effective teamwork. For team to function effectively, all six aspects must be present.
Training • In order to be an effective team member, you must have training for all the tasks you will perform. • Team members should be cross-trainedto improve team flexibility and diversity.
Team Planning • Team planning involves setting goals, assigning roles, making agreements, sharing responsibilities, and communicating regularly.
Team Goals • In order for team members to feel committed to the goal, they must first feel involved in defining it. • When determining a goal, members should reach a consensus: a decision all team members can agree on.
Assigning Roles • Each person on the team needs to know which part of the process he or she is responsible for each day.
Agreements • An agreement is a specific commitment that each member makes with the group.
Shared Responsibility and Shared Leadership • For a team to work, each member must feel responsible for the whole team’s efforts. • In shared leadership, team members take action to bring the whole team’s performance up to the standards the team has agreed on.
Essential Question 6Teaming • How do the six aspects of teamwork interrelate in creating successful teaming situations?
Essential Question 7Teaming • How do the various interpersonal skills help in career development (soft skills) and building good working relationships?
Teamwork Tactful Jargon Courteous Initiative Empathize Equality Interpersonal Skills Flexibility Time Management Friendly Ethics Self Esteem Assertiveness Negotiation
Self-Esteem andSelf-Awareness • Self-Esteem: is how you perceive your worth or value as a person. • High self-esteem translates into friendliness, patience, respect for yourself and others, good work habits, and good grooming standards.
Positive Attitude • Attitude is your mental outlook, which shapes the way you view people and situations and the way others view you. • People with positive attitudes welcome difficult assignments as challenges and look for the good when things go bad. • Accepting of constructive criticism.
Initiative: Doing what needs to be done without being urged. Responsibility is the willingness to be held accountable for your actions. Initiative and Responsibility
You take careful and measured steps not to act on impulse or emotion. Self-control and orderly behavior inspire confidence in customers and coworkers. Self-Control
Using your imagination to be inventive. The ability to analyze problems from a new and fresh perspective. Creativity
Time management:Learning to budget your time to accomplish different tasks and to keep records of important deadlines or appointments. Time management guidelines: Make a list of tasks to accomplish Prioritize the tasks Create a schedule and stick to it Time Management
Stress is a mental and/or physical reaction to outside pressure. Stress can be reduced through exercise, proper diet and sufficient sleep. Personal distractions such as hobbies, sports, reading, listening to music, etc. will also help reduce stress. Stress Management
Assertiveness • Assertiveness: Standing up for your rights, beliefs, and ideas without being pushy or aggressive.
Flexibility • Flexibility: ability and willingness to adapt to changing circumstances. • Able to listen with an open mind, accept constructive criticism, and try new approaches.
Personal Ethics • Ethics: Basic values and moral principles that guide the behavior of individuals and groups and includes being honest, showing integrity, and having a sense of fair play. • Honesty: Telling the truth, maintaining confidentiality, not spreading gossip. • Respect: Listening to other’s point of view with an open mind and addressing differences in opinion with courtesy and tact. • Fairness and Equity:Everyone has equal rights and opportunities. Special privileges are not provided to workers for reasons unrelated to work performance.
Stereotypes and Biases • Stereotype:Preconceived idea that attributes certain characteristics (in general) to all the members of class or set. • All Asians are smart • White men can't dance • Bias:Personal preference, like or dislike, especially when the tendency interferes with the ability to be impartial, unprejudiced, or objective. • An Asian candidate for a job is hired over an equally qualified non-Asian candidate because Asians are smarter
Managing Conflict • Managing conflict requires understanding, skill, knowledge, and experience. • Negotiation: Requires a willingness of parties to work together to find a resolution. • Speaking clearly, listening actively, and empathizing: understanding a person’s situation or frame of mind, are necessary to negotiation.
Managing Conflict • Steps for effective conflict resolution. • Show respect • Recognize and define the problem • Seek a variety of solutions • Collaborate • Be reliable • Preserve the relationship
Essential Question 8Teaming • What are all the aspects of the communication process and how do they interrelate?
The Communication Process Communication: The process of exchanging information, ideas, and feelings. 70% of our waking hours is spent communicating. Effective communication is two-way.
SENDER RECEIVER Senders and Receivers • Simply sending a message is not communicating. Every message must be sent, received, and understood.
Communication Types • Verbal Communication: Speaking, writing, and reading. • Nonverbal Communication: Your physical actions that communicate your thoughts. • Body language: The physical movements and position of the body that communicate thoughts. • A smile • Eye Contact • Hand Gestures • Body Posture
Communication Types • Paralanguage: How you say it. • I would like to help you. • I would like to help you. • I would like to help you. • I would like to help you. • In each case the emphasized word change the meaning of the message.
SENDER RECEIVER Messages • The substance of any form of communication is the message or the information, ideas, or feelings the sender wants to share. MESSAGE • This demonstrates one-way communication
SENDER RECEIVER Feedback • Feedback:The receiver’s response to the message. FEEDBACK MESSAGE • This demonstrates effective two-way communication
SENDER RECEIVER Blocks • Blocks:Interference with understanding a message. • Distractions • Disinterest • Emotional Blocks • Planning a response FEEDBACK MESSAGE BLOCKS
Blocks • Distractions: Things that compete with the message for the listener’s attention. • Disinterest: The message is not interesting or the receiver is not interested in the message being sent. • Emotional Blocks: Biases against the sender’s opinions that prevent a listener from understanding. • Planning a response: The receiver stops listening and begins to think about what to say next. You cannot listen and plan a response at the same time.
Setting and Channel • Setting:Where the communication takes place. • You may or may not have control over the setting. If you do have the opportunity to control the setting, use the setting to your advantage! • Channel / Media: The avenues and mode through which the message is delivered.
Listening Skills • 45% of communication time is spent listening. • Identify the purpose • Look for a plan • Give feedback • Search for a interest • Evaluate the message