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WORKING TOGETHER TO ACCOMPLISH OUR GOALS AND BETTER SERVE OUR CUSTOMERS

WORKING TOGETHER TO ACCOMPLISH OUR GOALS AND BETTER SERVE OUR CUSTOMERS. Dr. Alan Zimmerman, CSP, CPAE Speaker Hall of Fame. TODAY’S OUTLINE. Strategy #1: Follow the rules Strategy #2: Speak their language. TODAY’S OUTLINE. Strategy #1: Follow the rules. THE COOPERATION PRINCIPLE.

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WORKING TOGETHER TO ACCOMPLISH OUR GOALS AND BETTER SERVE OUR CUSTOMERS

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  1. WORKING TOGETHERTO ACCOMPLISH OUR GOALSANDBETTER SERVE OUR CUSTOMERS Dr. Alan Zimmerman, CSP, CPAE Speaker Hall of Fame

  2. TODAY’S OUTLINE Strategy #1: Follow the rules Strategy #2: Speak their language

  3. TODAY’S OUTLINE Strategy #1: Follow the rules

  4. THE COOPERATION PRINCIPLE "To the degree that you give others what they need, they will give you what you need."

  5. 2a. Must know what they need. * Know their respect frames.

  6. PERSON “A” PERSON “B” RESPECT FRAMES

  7. 2a. Must know what they need. * Know their respect frames. 2b. Then give what they need.

  8. FIVE REASONS PEOPLE DON'T COOPERATE • Don’t know the rules • Don’t like the rules • Don’t trust the players • Don’t care about the game • Don’t see any rewards

  9. TODAY’S OUTLINE Strategy #1: Follow the rules Strategy #2: Speak their language

  10. CHURCH ANNOUNCEMENTS • This afternoon there will be a meeting in the south and north ends of the church. Children will be baptized at both ends.

  11. CHURCH ANNOUNCEMENTS • This being Easter Sunday, we will ask Mrs. Johnson to come forward and lay an egg on the altar.

  12. CHURCH ANNOUNCEMENTS • Tonight’s sermon: “What is hell?” Come early and listen to our choir practice.

  13. CHURCH ANNOUNCEMENTS • Thursday at 5 p.m. there will be a meeting of the Little Mothers Club. All wishing to become Little Mothers will please meet the pastor in his study.

  14. CHURCH ANNOUNCEMENTS • The Low Self-Esteem Group will meet Thursday at 7 p.m. Please use the back door.

  15. CHURCH ANNOUNCEMENTS • Don’t let worry kill you—let the church help.

  16. CHURCH ANNOUNCEMENTS • The sermon this morning: “Jesus Walks on Water.” The sermon tonight: “Searching For Jesus.”

  17. CHURCH ANNOUNCEMENTS • Weight Watchers will meet at 7 p.m. at the First Presbyterian Church. Please, use the large double doors at the side entrance.

  18. CHURCH ANNOUNCEMENTS • The Associate Minister unveiled the church’s new giving campaign slogan last Sunday: ”I Upped My Pledge—Up Yours!”

  19. 5 WORK LANGUAGES Respect Belonging Communication Fun Tangibles

  20. RESPECT LANGUAGE Keeping promises

  21. BELONGING LANGUAGE Showing genuine interest

  22. COMMUNICATION LANGUAGE • Keeping the other person informed 8. Full appreciation for work done 9. Feeling “in” on things, being informed 10. Help/coaching when needed

  23. FUN LANGUAGE Demonstrate cheerfulness/playfulness

  24. TANGIBLE LANGUAGE Providing unexpected acts of service

  25. RINGS OF SERVICE Dream Extra Expected Basic

  26. RINGS OF SERVICE Dream Extra Expected Basic

  27. TODAY’S OUTLINE Strategy #1: Follow the rules Strategy #2: Speak their language

  28. NEW FREE ARTICLE … EVERY WEEK … from Dr. Zimmerman … On such topics as… *motivation *relationships *leadership Leave your card/email *communication *work-life balance *team work

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