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Communication

Communication. What is Communication?. Communication is the transfer of information from a sender to a receiver, with the information being understood by the receiver. Communication Process.

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Communication

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  1. Communication

  2. What is Communication? • Communicationis the transfer of information from a sender to a receiver, with the information being understood by the receiver

  3. Communication Process The communication model provides an overview of the communication process, identifies the critical variables, and shows their relationships

  4. Noise Hindering Communication Noise is anything-whether in the sender, the transmission, or the receiver--that hinders communication For example: • Encoding may be faulty because of the use of ambiguous symbols • Transmission may be interrupted by static in the channel, such as may be experienced in a poor telephone connection • Inaccurate reception may be caused by inattention

  5. The Communication Flow in the Organization • Downward communication • Upward communication • Horizontal communication, that is, between people on the same or similar organizational levels • Diagonal communication involves persons from different levels who are not in direct reporting relationships with one another

  6. What is the Function of an Ombudsperson? • An ombudspersoninvestigates employees' concerns and provides a valuable upward communication link to enhance effective upward communication

  7. Communication in the Organization • Written Communication • Oral Communication • Nonverbal Communication

  8. Barriers and Breakdowns in Communication • Filtering • Loss by Transmission and Poor Retention • Poor Listening and Premature Evaluation • Impersonal Communication • Language • Information Overload

  9. Other Communication Barriers • Selective perception -- people tend to perceive what they expect to perceive • The influence of attitude -- which is the predisposition to act or not to act in a certain way • Differences in status and power between the sender and the receiver of information. • Information passing through several levels in the organization hierarchy tends to be distorted.

  10. What are Some Guidelines for Improving Communication? • Simple Language • Be Empathetic • Make eye contact • Ask Questions • Don’t Over talk • Appropriate facial expression

  11. Electronic Media In Communication • Telecommunication • Teleconferencing • A group of people interacting with each other by means of audio and video media with moving or still pictures • The Use of Computers for Information Handling and Networking • E.g. instant messaging (IM) shows whether a friend or colleague is connected to the Internet; if this is the case, messages can be exchanged

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