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Unit 2

COMMUNICATION AND WORKING RELATIONSHIPS. Unit 2. Objectives. Describe effective communication skills. Describe interpersonal relationship skills. D-110 Unit 2: Communication. 02-1-D110-EP. Communication Methods. Written Hard copy resource order form

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Unit 2

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  1. COMMUNICATION AND WORKING RELATIONSHIPS Unit 2

  2. Objectives • Describe effective communication skills. • Describe interpersonal relationship skills. D-110 Unit 2:Communication 02-1-D110-EP

  3. Communication Methods • Written • Hard copy resource order form • Dispatch log, shift briefing, general message form • Oral • Telephones, radio, face to face, group discussions • Electronic • Facsimile, email, electronic resource tracking system (ROSS) , teletype (TTY) D-110 Unit 2:Communication 02-2-D110-EP

  4. Communication Skills • Be clear and concise • Be professional • Be an active listener • Maintain situational awareness • Use standard protocols when using computer, radio, and telephone • Ask questions, if you don’t know D-110 Unit 2:Communication 02-3-D110-EP

  5. Interpersonal Relationship Skills • Professional Demeanor • Teamwork • Good Follower • Be Proactive • Personal Responsibility D-110 Unit 2:Communication 02-4-D110-EP

  6. Objectives • Describe effective communication skills. • Describe interpersonal relationship skills. D-110 Unit 2:Communication 02-5-D110-EP

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