Enhancing Digital Learning and IT Support at GVSU: A Comprehensive Overview of RFP #220-05

1. Information Technology Organization Overview RFP #220-05 Fall 2019

2. eLearning & Emerging Technologies eLearning Staff Summary 10 Staff1 Associate Director – 6 yrs@GVSU3 Instructional designers2 Media developers2 Technology specialists2 Systems analysts Collaboration Efforts FTLC Library Campus constituents

3. eLearning & Emerging TechnologiesDigital Learning & Experience Dimension Transforming teaching with technology • Support over 1,800 full and part time faculty in digital teach needs • Facilitate office hours, seminar/workshops, consultations, new faculty orientations and sponsor annual Teaching and Learning with Technology Symposium • Develop digital media Delivering quality online/hybrid courses • 200 faculty trained annually, over 1,000 faculty have completed training • 44% increase in online/hybrid enrollment since 2016. Over 10,000 students enrolled • Coordinate and deliver online and hybrid faculty learning communities to equip faculty with new technologies and pedagogies Pioneering the future • Technology showcase had over 62,000 visitors in past 5 years • Highlighting over 40 unique and innovative technologies like virtual/augmented reality and 3D printing • Track, pilot and deploy new technologies to meet teaching & learning needs

4. Academic Services & Customer Assistance Collaboration Efforts Facilities Planning Library Event Services Academic Services Staff Summary 17 Staff1 Associate Director – Project Manager – 30 yrs@GVSU9 Desktop support3 Helpdesk support4 Audio/visual classroom support

5. Academic Services & Customer AssistanceDigital Learning & Experience Dimension • Support for over 2,400 classrooms & technology labs • Support over 4,500 faculty & staff computers • Answer over 38,000 helpdesk calls annually • Process over 30,000 work orders annually

6. Network, Security and Telephony Network, Security & Telephony Staff Summary 25 Staff1 Associate Director – Project Manager – 39 yrs@GVSU6 Desktop services architecture6 Support services7 Infrastructure & telephony2 Security analysts1 Database administrator 1 Contractor – network design, security1 Contractor – security (entry level) Collaboration Efforts Decentralized IT areas Facilities Planning

7. Network, Security and TelephonyNetwork & Infrastructure Dimension • Manage network infrastructure and telephony, which includes 6 data centers and 3 phone systems • Oversee and enforce policies for security framework and law enforcement policies • Install and support Windows office and lab environments (over 5,000 machines) which includes authentication, file storage, printing and email • Install and support Macintosh office and lab environments (over 1,600 machines) which includes authentication, file storage, printing and email • Research and recommend new technologies for long term planning and strategic initiatives • Security operations and data loss prevention • Install and support over 500 servers • Assist with data incident response needs • Install and support a secure network and server environment for PCI • DBA support for all administrative systems with over 55 database servers • Manage and support identity management of 200,000 users and support authentication environments (LDAP/Active Directory) • Manage and support cloud services including OFFICE365 and Azure/Google • Support 50 different software products including E911, Enterprise Reporting, Skype4Business, Oracle, and Red Hat

8. Enterprise Systems & Supported Applications Enterprise Systems Summary 20 Staff1 Associate Director – Project Manager – 14 yrs@GVSU,1 yr. in IT1 Supervisor – Project Manager1 Administrative systems specialist1 Administrative systems architect12 System analysts1 Database administrator3 Computer operations Collaboration Efforts Admissions Registrar’s Office Financial Aid Human Resources Business & Finance Institutional Marketing Housing Development Decentralized IT areas Campus constituents by request

9. Enterprise Systems & Supported ApplicationsData Management Dimension • Banner ERP (research, support, maintenance and enhancements) • Student payment solution support • Provide application integration support extending Banner data to third party systems and customer built workflows • Development and support of mobile applications and data driven web applications • Document imaging management • Assist with data incident response needs • Custom processes and reports to support business needs • DBA support for all administrative systems • Over 100 project requests reviewed and managed annually

10. Information Technology Administration Information Technology Admin Staff Summary 3 Staff1 Associate Director of Operations – 20 yrs@GVSU1 Administrative assistant1 Technology supply specialist Collaboration EffortsPresident Office – mass emails Provost Office – mass emails Registrar’s Office – mass emails Business & Finance Grand Valley Police Department Housing Campus constituents

11. Information Technology AdministrationManagement Dimension • Budget management • Office administration & support • Campus switchboard operation • Mass emails • Information technology vendor liaison • Contract tracking and basic inquiries • Campus cellular contract and administration – over 400 employees • Campus technology procurement, $2.5 million annually

12. Information Technology AVP & CIOManagement DimensionAssociate Vice President & CIO – 26 yrs@GVSU • Oversee IT operations • IT policies and procedures • Lead audits & compliance (for example: PCI, ACH, GLBA, GDPR) • Budget management • Contract management – currently 100 contracts • Third party vendor management – over 100 vendors • Cyber safety awareness program • Lead IT security framework, risk management and incident response teams • Committee work • Project meetings • Campus collaboration efforts

13. Budget past 10 years

14. Budget past 10 years