Workplace Readiness Skills and Professionalism in the Workplace

1. Workplace Readiness Skills and Professionalism in the Workplace Marketing Co-Op

2. Ethics in the Workplace Ethics Positive Work Ethic • A set of principles and values that govern our behavior • Knowing the difference between right and wrong • Using that knowledge to make decisions about how we behave To follow all company policies and procedures completely Someone who is ethical is….. • Honest • Dependable • Loyal • Efficient • Modest • Enthusiastic • Positive

3. Demonstrating Positive Work Ethic • Punctual arrival time • 10-15 minutes early • Consistent attendance • Willingly taking direction from your boss • Show respect • Be friendly • Taking initiative • Doing things without being asked

4. Demonstrate Integrity • Integrity: the quality of being honest and having strong moral principles • Using sick and personal days only when necessary • Remembering your actions and behavior affect those around you • Exhibiting honesty and reliability

5. Unethical Behavior from “The Office”

6. Demonstrating Teamwork Skills • Contributing success to your team of coworkers • Being a team player! • Assisting others for the greater good of the company • Asking for help when needed • Being positive, friendly, and approachable

7. Demonstrating Self-Representation Skills • Dressing appropriately • Professionally and following dress code • Maintaining personal hygiene • Using manners and language suitable to the workplace • Try and limit too much personal information that might not be professional

8. Common Personal Attire Mistakes of Teens Girls Boys • Short skirts/shorts • Cleavage showing • Extreme heel height • Distracting Jewelry • Jeans (if not appropriate for job station) • Flip Flops • Heavy makeup • Tattoos • Facial Piercings • Poor Hygiene • Too much cologne • Oversized/too small clothing • White socks • Baggy pants • Boxers • Wrinkled clothing • Messy hair

9. Read Professional Dress Article

10. Demonstrating Diversity Awareness • Working in a respectful and friendly manner with all customers and coworkers • Treating all with the same degree of respect • Respecting diversity in the workplace: • Age • Gender • Religion • Ethnic background

11. Demonstrating Conflict Resolution Skills • Negotiating diplomatic solutions to interpersonal conflicts • Personality conflicts • Cultural differences • Disagreements about how to handle work projects • Performance issues

12. Resolving Customer + Co-worker Conflicts Methods • Listening • Giving feedback • Empathizing • Being ethical • Having a clear understanding of company polices • Exhibiting patience

13. Demonstrating Positive Workplace Relationships What to Do • Maintain an open mind • Show a willingness to work and help others • Adapt to a variety of personalities • Exhibit flexibility and maturity • Avoid work gossip

14. Demonstrating Creativity and Resourcefulness • Contributing new ideas • Demonstrating initiative readily, independently, and responsibly • Dealing skillfully and promptly with new situations and obstacles

15. Exit Ticket • Provide at least 2 reasons why being on time to work is important for you and your employer? • What does integrity mean in your own words? Do you display integrity at your work station? • Is diversity important or necessary in the workplace? Why or why not? • List three ways to deal with work conflict. • How can you be creative or resourceful in your training station?