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Sodexho Campus Services

Sodexho Campus Services. Concordia University St. Paul. Who are we?.

ethan-garner
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Sodexho Campus Services

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  1. Sodexho Campus Services Concordia University St. Paul

  2. Who are we? • Sodexho is the leading food and facilities management services company in North America and a member of Sodexho Alliance. Every day more than 120,000 Sodexho employees work to improve the quality of daily life for our clients and customers all over the U.S. and Canada. Sodexho Inc. offers innovative outsourcing solutions to more than 6,000 corporations, health care, long term care and retirement centers, schools, college campuses, military and remote sites throughout North America. Sodexho USA proudly serves as the official food service provider for the US Marine Corps.

  3. Who are we at CSP? 20 Full-time hourly employees 10 Part-Time Student Workers in Catering and Commons Cafe

  4. Events we Cater on Campus • Art Gallery Openings • Recital Receptions • Knollapalooza • Welcome Week • Homecoming Street Party • Daily Chapel Coffee and Cookies • Graduation • Wedding Receptions • Large Conventions • Jr High Youth Gathering • Picnics • Sport Camps • Board of Regents/Presidents Council • Off-Campus Groups • Everything from coffee and doughnuts to served dinners for 400

  5. New in 2006-2007 • Student Workers (10 part-time employees) • Commons Café (opened November 06) • New Residence Dining Pizza Program (Feb 07’) • Smart Market (grab and go retail program) Nov 06’ • Grill-To-Go (summer 06’ and all school breaks • 2nd dinner entrée added Jan. 07 (grilled items, quick service items, ‘fast-food feel items’. • Higher-End Deli Line in resident dining for dinner (jan 07) • CustoMenu Program 2006 • Added More Grill Items (Quesadillas, Cheesesteaks to Union Menu (2006)

  6. Improvements • Moved Breakfast to Dining Hall in 06’ (Increased Breakfast Participation 17%) • Moved Sunday Meals to Dining Hall in 06’ (Increased Meal Participation 26.5%) • New Comment Card Board • Increased Participation in Commuter Plan every semester since 2005 inception

  7. Achievements • “Double Gold” rating in both Food Safety and Occupational Safety and Health audits performed by the National Safety Foundation in Feb 2007 • All Management Staff Certified in “Genuine Leadership” 2007 • Sustainability Award 2005 and 2006 from Food Alliance Midwest

  8. “CustoMenus” Menu Design and Promotion determined By the Sodexho Student Board of Directors Menus still customized At the local level to fit Specific needs/requests

  9. Customer Satisfaction • Mystery Shopper Program done quarterly • “Circle of Customer Excellence” training implemented in 2006-2007 school year • “Rants, Raves, and Craves” comment card boards installed in Union and Dining Hall • Special Buffet Dinners held throughout the year (Thanksgiving, Christmas, Mexican Fiesta, Valentines Day, Steak nights, etc) • Annual Paper Surveys of Customer Satisfaction

  10. Customer Satisfaction Results

  11. Customer Satisfaction Results

  12. Sodexho Campus Services • Our Staff has been serving the Concordia Community since 1994 and we strive our best to meet our Companies Mission Statement on a daily basis: • “Our Mission is to create and offer services that contribute to a more pleasant way of life for people whenever and wherever they come together” • Thanks for your partnership and for the opportunity to serve you.

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