The Future is “Cloudy”…or is it?

1. The Future is “Cloudy”…or is it? Tim Beamer, Dell Services Technology Evangelist timothy_beamer@dell.com

2. Welcome tothe Virtual Era • Virtual era • 2010s Virtualization Consolidation + Abstraction Cloud Step-function increases in efficiencyand flexibility. Unprecedented Data Growth Manage, optimize, and monetize data Convergence From network through systems management Mobility Billions of end-points Confidential

3. Agenda • What is “Cloud Computing”…no, really, what is it? • Private vs. Public Cloud • Trends in the Education Industry • Office 365 • Other Options • Recommendations Confidential

4. What is “Cloud Computing”? • One definition refers to “any situation in which computing is done in a remote location (out in the clouds), rather than on your desktop or portable computing device”. • You tap into the computing power over an internet connection • But does it have to be an internet connection? • “The cloud is a smart, complex, powerful computing system in the sky that people can just plug into.” Browser pioneer Marc Andreesen Source: http://www.businessweek.com

5. What is “Cloud Computing”? • Cloud Computing is “a style of computing where massively scalable IT-related capabilities are provided ‘as a service’ across the Internet to multiple external customers.” Gartner • BUT…does a “cloud” have to be looked at through only this prism? • “Private Cloud” concept • Large franchised organizations • Companies with historically autonomous business units • Connectivity over private network • Business units utilize service on a chargeback basis • “Cloud” in general terms refers to the application of “Grid Architecture” to a group of resources.

6. Cloud computing: the latest evolution of hosting Source: Forrester, Cloud Computing: Not Ready For The Enterprise...Yet.

7. Scalable and virtual platform On-demand availability Pay-per-use costing High degree of automation Limitless storage Faster processing Seamless connectivity Enter Cloud Computing Defining the Cloud… • As with any new concept, there are many definitions of Cloud Computing within the industry: • Gartner defines Cloud Computing as a style of computing in which massively scalable IT-related capabilities are provided “as a service” using Internet technologies to multiple external customers. Dell’s perspective is that Cloud Computing is a highly automated, readily scalable, on-demand computing platform of virtually unlimited processing, storage, and connectivity, always available to carry out a task of any size and charged based upon usage. Cloud services can be delivered into your existing server and data center environments, or can be managed and hosted at a service provider’s facilities. What it is: What it is not! • It is not about owning a dedicated IT infrastructure • It is not the same as the outdated concept of grid computing • It is not just about reducing costs • It is not about sharing your applications and data with others on the cloud Confidential 7

8. Cloud computing architectural fundamentals Source: Forrester, Cloud Computing: Not Ready For The Enterprise...Yet.

9. Cloud computing in use Source: Forrester, Cloud Computing: Not Ready For The Enterprise...Yet.

10. “Public Cloud” Shared Infrastructure Confidential

11. “Public Cloud” with Dedicated Environments Confidential

12. “Private Cloud” Confidential

13. “Private Cloud” V2 Confidential

14. Microsoft Private Cloud on Dell Fast Track Hardware All About the App Cross-Platform From the Metal Up Foundation For the Future Cloud On Your Terms Dell vStart 50m, 100m & 200m The simple, fast and smart path to virtual infrastructure delivered ready to run Services OpenManage AIM Enterprise Workloads & Management Cost Effective Disaster Recovery Remote OfficeBranch Office Network Storage Compute • http://www.dell.com/hyperv

15. IT as a Service On-premises Hosted (IaaS) Cloud (PaaS) You manage Applications Applications Applications You manage Runtimes Runtimes Runtimes SOA / Integration SOA / Integration SOA / Integration You manage Databases Databases Databases We manage Server SW Server SW Server SW Virtualization Virtualization We manage Virtualization Server HW Server HW Server HW Storage Storage Storage Networking Networking Networking

16. On premises vs. in the cloud Application runs on-premises Buy my own hardware, and manage my own data center Application runs at a hoster Co-locationor Managed servers Application runs using cloud services “cloud fabric” (elastic, infini-scale) Control High Low Economy of Scale Low High

17. On premises vs. in the cloud “Packaged” Application An application that I buy “off the shelf” and run myself Hosted “Packaged” An application that I buy “off the shelf” and run at a hoster “Software as a Service” A hosted application that I buy from a vendor Buy “Home Built” Application An application that I develop and run myself Hosted “Home Built” An application that I develop myself, but run at a hoster Cloud Platform An application that I develop myself, but run in the cloud Build Cloud On premises

18. A Sample Organization “The Starting Point” “Packaged” Application Hosted “Packaged” “Software as a Service” Buy ERP Collaboration Email “Home Built” Application Hosted “Home Built” Cloud Platform HR Website LMS/SIS Build On premises Cloud

19. A Sample Organization “After Evaluation and Transformation” “Packaged” Application Hosted “Packaged” “Software as a Service” Buy ERP Collaboration Email HR “Home Built” Application Hosted “Home Built” Cloud Platform Website Social Computing LMS/SIS Cloud Applications Build On premises Cloud

20. Cloud Computing Myths • Cloud computing is an architecture or infrastructure • Every vendor will have a different cloud • SaaS is the cloud • Cloud computing is a new revolution • All remote computing is cloud computing • The Internet and the Web are the cloud • Everything will be in the cloud • The cloud eliminates private networks Gartner

21. Debunking the myths • Cloud computing is an architecture or infrastructure • Cloud computing is a concept to deliver services • Every vendor will have a different cloud • Many vendors could share cloud resources in different manners • Cloud computing inherently allows for “multi-tennant” • Clouds could overlap and share information or services • SaaS is the cloud • SaaS is the service being presented from the cloud • Layer of abstraction from the physical cloud presence • Cloud Computing is a new revolution • Cloud is the next phase of evolution • Cloud has been around for several years, but term is new (EHS, Message One)

22. Debunking the myths • All remote computing is cloud computing • Remote computing is a much broader term • The Internet and the Web are the cloud • The cloud can leverage the internet • The Internet and Web are a platform in a much broader sense • Everything will be in the cloud • Certain applications do not lend themselves to the model • Certain restrictions for privacy, compliance, security may restrict adoption to cloud computing • The cloud eliminates private networks • The cloud extends and compliments private networks • Provides scalability and compute power, but not intended as a 1-for-1 replacement • Cloud can leverage identities/data/applications that live on-premises

23. Cloud in K-12 – Trends in the Industry • What we’ve seen… • Certain things make sense in the cloud, others aren’t there yet • Student e-mail • Student project storage • Public-facing web content (There are dependencies) • SIS/LMS will move there in certain instances • Intermediate Units are building Cloud infrastructure as Service Providers • Some larger districts are looking at Private Cloud and to drive higher Utilizations in the datacenter (Think of it as Virtualization V2) Confidential

24. What’s New in Office 365 • Flexible service offering with pay-as-you-go, per-user licensing • The complete Office experience with services integration in Office 365 • Always the latest version of the Office apps, including Office Web Apps • Familiar Office user experience to access services • Voicemail with unified messaging • Integrated personal archiving • Retention policies and legal hold • Exchange Control Panel • Free/busy coexistence • Cross-premises management • IM & Presence across firewalls • GAL/Skill search in SharePoint • Online meeting with desktop sharing • Activity feeds • Contact photos • Click to communicate from Office contact cards • Windows Live federation • My Sites to manage and share documents • Access documents offline • Improved Team & Project Sites • Document-level permissions to protect sensitive content • Share documents securely with Extranet Sites • Cross site collection search Platform Capabilities • New user interface • Role based access • Identity federation (eliminate sign-in client)

25. Office 365 System Requirements OS Windows® 7 Windows Vista® SP2 Windows® XP SP3 with RPC over HTTP patch Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard) Office Clients Microsoft Office 2010 or Office 2007 SP2 Office 2008 for Mac and Entourage 2008 Web Services Edition Office 2011 for Mac and Outlook 2011 for Mac .NET 2.0 or later Microsoft Lync Server 2010 Browser – OWA Internet Explorer 7 or later Firefox 3 or higher Safari 3 or higher on Macintosh OS X 10.5 Chrome 3 and later versions Browser – OWA Light Internet Explorer 5.5 or later Firefox 2 or higher Safari 3 or higher Opera • Browser – Microsoft Online Portal • Microsoft Internet Explorer® 8 • (Windows XP) • Internet Explorer 7 or later • (Windows Vista and Windows 7) • Mozilla Firefox 3.x • Apple Safari 3.x

26. Deployment and CustomizationIT Managed Deployments • Copy Admin to OPP extract location • Add patches, add-ins, additional components • Save MSP • IT Admin downloads from Office 365 portal to local location • Extract files from MicrosoftOffice.exe /extract:path • From MSFT Download center - 32/64 versions • Extract ADM/X templates and ADMIN folder • Add package to SWD, ConfigMgr etc. • Publish/Deploy • Organizations may desire more control or customization • Customization may require Office Customization tools (VL) • Users must still run Microsoft Office 365 Desktop Setup • Updates required to connect can be pre-deployed by admins

27. Office Pro Plus Deployment Considerations • App Compat • Languages • Patching/ • Updates • Management • Deployment Infrastructure • User Strategy • Planning Tools • Connectivity • User Readiness

28. Deployment Considerations (1/4)Overview • Must have client Internet access • At installation and every 30 days • Deployment tools • ConfigMgr/SWD, GPO, logon scripts, portal • Administrative rights required • Firewalls and Proxies • Subscription connects using HTTPS (443/TCP) • Coexistence • Plan for down-level and or mixed clients • Office compatibility pack • Rollback, migration, upgrade • fine tune your uninstall ahead of time

29. Deployment Considerations (2/4)Potential impacts • Office SKU and/or products to be deployed • e.g. disabling Access • Customization and branding • Language considerations • Office 2010 Languages require 200-500MB per language • Add-ins and helper applications • Must be tested against Office 2010 • Consider 64 bit Office implications • Regulatory requirements (e.g. HIPPA, SarbOx, etc.) • Document collaboration and conversion • e.g. shared documents, spreadsheets, databases, etc. • Document compatibility • End user training • Help desk and support training

30. Deployment Considerations (3/4)Deployment and Planning Tools • Planning Tools • Microsoft Assessment and Planning Tool (MAP) • Office Migration and Planning Manger (OMPM) • Office Enterprise Assessment Tool (OEAT) • Office Code Compatibility Inspector (OCCI) • Deployment Tools • Office Customization Tool (OCT) • Microsoft Deployment Toolkit 2010 (MDT) • System Center Configuration Manager (ConfigMgr) Programs • Optimized Desktop PoC Jumpstart • Desktop Deployment Planning Services (DDPS)

31. Deployment Considerations (4/4)Deployment options • Imaging • Pre-installed and sysprepped • Pre-staged/Pre-cached install • Microsoft Deployment Toolkit 2010 Update 1 • Management • Firewall policies • Office Group policies • Security Baseline • Group Policy Preferences • Office 365 payload is 750MB+ download • Office 365, Windows Live, patches, etc. • Planning is similar to VL Office 2010 planning • Network impact • Branch storage • ConfigMgr packages and replication (or SWD) • Microsoft Branch Cache (Windows Server 2008) • Caching servers or appliances

32. Office 365 Identity Features • Password policy controls for Microsoft Online IDs • Single sign-on with corporate credentials • Directory Synchronization updates • Role-based administration: Five administration roles • Company Admin • Billing Admin • User Account Admin • HelpDesk Admin • Service Support Admin • “Admin on behalf of” for support partners

33. Identity Architecture: Identity Options 2. Microsoft Online IDs + DirSync Microsoft Online Services 3. Federated IDs + DirSync Identity Services Trust Exchange Online Authentication platform Contoso customer premises Active Directory Federation Server 2.0 SharePoint Online IdP IdP Provisioning platform MS Online Directory Sync Directory Store AD Lync Online Office 365 Desktop Setup Admin Portal 1. Microsoft Online IDs

34. Identity Options Comparison • 1. MS Online IDs • 2. MS Online IDs + Dir Sync • 3. Federated IDs + Dir Sync • Appropriate for • Smaller orgs without AD on-premise • Pros • No servers required on-premise • Cons • No SSO • No 2FA • 2 sets of credentials to manage with differing password policies • IDs mastered in the cloud • Appropriate for • Medium/Large orgs with AD on-premise • Pros • Users and groups mastered on-premise • Enables co-existence scenarios • Cons • No SSO • No 2FA • 2 sets of credentials to manage with differing password policies • Single server deployment • Appropriate for • Larger enterprise orgs with AD on-premise • Pros • SSO with corporate cred • IDs mastered on-premise • Password policy controlled on-premise • 2FA solutions possible • Enables co-existence scenarios • Cons • High availability server deployments required

35. Office 365 vs. Live @ EDU • Office 365 = SharePoint 2010, Exchange 2010, XRM 2011 • More customization capabilities • Less reliance on dedicated environments, still available • Allows a licensing vehicle for on-prem and cloud • Can include Office CALs • Live @ EDU = Exchange (Migrating to 2010) and SkyDrive • Designed as a free, shared environment • Student-facing Confidential

36. IT organizations need to consider which layers of their IT environment could benefit the most by moving to each as-a-service model Dell Solutions Features • Best of breed software capability • Pay by the drink • Ramp up and down as business needs • Able to migrate component needs Software as a Service Features • New applications or application transformation • Hyper cloud application scale • Full application mobility Platform as a Service Features • Supports existing applications • Provides operational scale • Hybrid cloud focus • Easy to start / consume Infrastructure as a Service Confidential

37. Infrastructure as a Services (IaaS) Dell is building a full suite of cloud solutions to customers take advantage of the cloud …and provides you choice with solutionspowered by: Private cloud services Dedicated private clouds Public cloud services Desktop/compute/storage Application services Development/testing/ integration/migration For consumption the way your customers need it. Cloud Infrastructure Shared Multi-Tenant Dedicated Physical Confidential

38. Dell SaaS Portfolio Confidential

39. Recommendations… • Have you Virtualized your DATACENTER (not just a few servers, workloads or applications)? • If the answer is “Yes”, then it’s time to evaluate what makes sense to move to the cloud • If the answer is “No”, that is step 1 to moving to the cloud efficiently • Do you really know the cost models associated with operating applications and workloads? • If you don’t, how can you tell if cloud will really be cheaper? • If you do, what applications will you get the best ROI from if you move them to the cloud? • Prioritize! • Security, authentication, provisioning, storage, access, SLA’s, integration capabilities, development environments, customization, flexibility…all things you need to understand BEFORE selecting a vendor. Confidential

40. In Closing… • Don’t migrate to a cloud provider before you do your due diligence • Use a partner (like Dell) who has done this before to help plan and execute the migration • “All the cool kids are doing it” doesn’t mean it’s right for your organization • Look at the long-term implications (Cost, CapEx vs. OpEx, management, etc.) in any decision Confidential

41. Thank you! Q&A/Discussion