1 / 57

Business communication

Business communication. Chapter 5 Business etiquette. Contents. Personal etiquette Business meeting etiquette. Business etiquette. What is etiquette? The rules and conventions governing correct or polite behavior used in society. In a particular social or professional group setting.

evers
Télécharger la présentation

Business communication

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Business communication Chapter 5 Business etiquette

  2. Contents • Personal etiquette • Business meeting etiquette Business communication. Swust. Shirley Miao

  3. Business etiquette What is etiquette? The rules and conventions governing correct or polite behavior used in society. In a particular social or professional group setting. Business communication. Swust. Shirley Miao

  4. Understanding overall business decorum(礼貌） • Treating others with respect and being courteous（谦恭的） • Being comfortable around people • Making people comfortable around you Business communication. Swust. Shirley Miao

  5. A. Personal etiquette When meeting people for the first time, whether for career networking or client meetings,it's essential that you look the part. You never get a second chance to make a first impression. Natural, Harmonious, Beautiful (自然，和谐，美观） Business communication. Swust. Shirley Miao

  6. Business communication. Swust. Shirley Miao

  7. a. Image grooming 1.Hair Hair should be neat(干净，优雅） -- and certainly not the wind-tunnel look. Business communication. Swust. Shirley Miao

  8. 2. Face • Clean • For men, facial hair should be either non-existent or well-maintained. Business communication. Swust. Shirley Miao

  9. Teeth fresh breath Business communication. Swust. Shirley Miao

  10. Is make up necessary? YES! But remember: less make-up is always better than too much!

  11. Nail should be Clean Aviod striking color 3.Hand Business communication. Swust. Shirley Miao

  12. 4. Dress It's not just what you are wearing -- but how you're wearing it, so make sure your clothing is clean and well-pressed. Business communication. Swust. Shirley Miao

  13. TPO TIME PLACE OBJECT Business communication. Swust. Shirley Miao

  14. Female Suit Chemise (女用衬衣） Skirt Suit pants Silk stockings High-heel shoe Bag Others (scarf,scarves） Business communication. Swust. Shirley Miao

  15. Male • business suit • Tie(领带） • Belt • Socks & Shoes Do remember: Dont match the black shoes with white socks. Business communication. Swust. Shirley Miao

  16. Your male assistant bought a new 3- button suit. He asks how he should button his suit. You advise him? • Button all 3-button • Button the 1st one only • Button the 1st and 2nd one Business communication. Swust. Shirley Miao

  17. Business communication. Swust. Shirley Miao

  18. 6. Others (perfume & jewelry) • A light perfume or cologne is acceptable, but be careful of overwhelming the people in the room • a minimal amount of tasteful jewelry is best. • Should be in good taste, with no visible body piercing other than pierced ears. Business communication. Swust. Shirley Miao

  19. Parfum eau de parfum eau de toilette edu de cologne 淡香水 古龙水 香精 香水 3%-5% 10%-15% 5%-10% 15%-25% 5-7 hrs 5hrs 3-4 hrs 1-2 hrs

  20. b.Expression • Smiling • it is important to keep a nice, bright smile Business communication. Swust. Shirley Miao

  21. 2. Eye contact How to make a good eye contact ? Look people straight in the eyes – eye contact is important because it shows that you care and also shows self confidence. Business communication. Swust. Shirley Miao

  22. c. Behavior: 1.Standing Business communication. Swust. Shirley Miao

  23. 2.Sitting Business communication. Swust. Shirley Miao

  24. Business communication. Swust. Shirley Miao

  25. Business communication. Swust. Shirley Miao

  26. B.Business meeting etiquette Business communication. Swust. Shirley Miao

  27. 2. Introduction Business communication. Swust. Shirley Miao

  28. Introduce yourself: Those first introductions can be the most difficult—and sometimes the most important. People are making flash judgments every second. Every move you make is being scrutinized. But with the right introduction, a good personality, and some confidence, you have the power to cement your good image in their minds and create an instant bond. How to introduce yourself to someone new? Business communication. Swust. Shirley Miao

  29. Exchanging business card • Carrying your card • Presenting your card • Receiving a card • When to exchange cards • With whom to exchange cards Business communication. Swust. Shirley Miao

  30. You should give your card with both hands, with the upper side facing to the receiver. • What should you do after you take a business card? After you get it, read it carefully before keeping it well. Business communication. Swust. Shirley Miao

  31. Introduce other people: Your boss, Ms. Li , enters your office when you're meeting with an important client, Mr. Zhang. what’s the order of introductions? Business communication. Swust. Shirley Miao

  32. Person of lesser importance are introduced to persons of greater importance first: • A man is always introduced to a woman. • A young person is always introduced to an older person. How about hosts and guests? Business communication. Swust. Shirley Miao

  33. Now,back to our case! • You should introduce the more important person first. You should address your client and say "Mr. Zhang, I'd like you to meet our Vice President of Development, Ms. Li." Business communication. Swust. Shirley Miao

  34. 3. Greeting • The simplest thing to say is "Good morning," "Good afternoon" or "Good evening." This greeting is given to one whom you know only slightly, or to any one you are passing quickly. • It is always good form to use the name of the person you are greeting. You might say, "Good Morning, Mr. Moncrieff" or "Hello, Franklin." A person's surname should be used unless he is good friend or school-mate. Business communication. Swust. Shirley Miao

  35. "How are you" is usually used when you are not in such a hurry. No answer is expected other than " Fine, thank you.“ • "Hello' is the commonest form of greeting between good friends. Business communication. Swust. Shirley Miao

  36. General rules for greetings： * Gentlemen say hello first to ladies. * Young men say hello first to elderly men. * The employees say hello to the employers. Business communication. Swust. Shirley Miao

  37. handshake A handshake can create a feeling of immediate friendliness or instant irritation between two strangers. • When to shake hands • How to shake hands • Handshakes to avoid Business communication. Swust. Shirley Miao

  38. The proper handshake is brief, but there should be firmness and warmth in the clasp(握住）. It should always be accompanied by a direct look into the eyes of the person your shake your hand with. Business communication. Swust. Shirley Miao

  39. Handshakes should be simple -- extend right hand and grasp gently but firmly. • No bone-crushers and no four-handed, one-hand over the other shakes. And no sweaty, clammy, or wimpy handshakes. Do not make a double-hander handshake when you meet someone first time. Business communication. Swust. Shirley Miao

More Related