Project Compass National Convening

1. Project Compass National Convening Arlington, Virginia April 25-26, 2012

2. Marilyn Johnson Author,This Book is Overdue! How Librarians and Cybrarians Can Save Us.

3. Key Tips for Telling Your Story Pam Jaskot

4. Key Ingredients for a GREAT Story Provide a solution Have a message State a problem • Key Ingredients for a GREAT Story • Be passionate • Have a character • State a problem • Provide a solution • Have a message Have character Be passionate Image: http://e-devotion.blogspot.com/2011/06/whats-your-story.html

5. Telling Your Story Who should tell your story? Who should your story be told to? Image: http://internetbusinessmastery.com/telling-your-story Image: http://www.silverpop.com/blogs/email-marketing/wanted-email-marketers-who-can-speak.html

6. Resources for Telling Your Story American Library Association http://www.ala.org/advocacy/advleg/advocacyuniversity/toolkit/makingthecase/story Colorado Public Library Advocacy Initiative – The Big Hairy Audacious Goal http://bhagcolorado.blogspot.com/ North Carolina Library Advocacy http://nclibraryadvocacy.wordpress.com/nc-libraries/your-story/ Telling the Library Story Tool Kit – Iowa State Library http://www.statelibraryofiowa.org/ld/t-z/tell-library-story Texas Library Association http://www.txla.org/what-my-library-means-to-me WebJunction http://www.webjunction.org/documents/wj/Telling_the_Library_Story.html

7. Ron Carlee Chief Operating Officer, International City/County Management Association

8. Welcome to Arlington

10. Day 1 • Chrystie: Empathy, support, service & space to turn blood orange. • Mary:  We're not in the library business; we're in the community business. • Kendra: Mark-up your workbooks with smiles & tears of joy. • Garry: Plan from the outside in, orangutan baby. • Betha: Show curiosity, collaboration + compassion regardless impact on cats & dogs. • Susan: Make library a "need to have" • Jane: We made it simple in government terms. We all remember our library card. • Terry Lee: The local level is a crazy thing; follow the $$.

11. Leadership is Not a Game of Solitaire. Leadership is influencing others… toward a purpose.

12. The World of (Team)Work MANAGERIAL WORK TASK WORK It’s what you do with others. It’s not what you do… LEADERSHIP WORK

13. Effective LeadersSocialized Power Orientation – High Emotional Maturity PERSONAL HUMILITY AMBITION for ORGANIZATION Jim Collins

14. Leadership For Organizational Ambition • Create the “brand” …build an image. • Vision, Mission, Values, Plan • What do you produce? Outcome / Impact • How well do you do it? • How do you know?

16. What’s a “Patron” in the “Free”Public Library?

17. The “Free” Public Library

18. Aaron Wildavsky • Be a Good Politician • Cultivate an active clientele • Develop confidence among officials • Exploit one’s opportunities • Clientele: Find, Serve, Expand, Get Feedback • Confidence • Be what they think you are. • Play it straight • Have integrity

19. Budget video http://tascha.washington.edu/usimpact/instruction-videos.html • Have compelling data on outputs, outcomes, impact (e.g., Opportunity for All) • Pair the data with a compelling story that gives makes the data live.

20. Inter-Organizational:Cultivating a Clientele

21. Why NOT Work Together • Costly, especially time. • Loss of decision-making autonomy. • Guilt by association.

22. John Prine Some humans ain't human
Some people ain't kind
You open up their hearts
And here's what you'll find
A few frozen pizzas
Some ice cubes with hair
A broken Popsicle
You don't want to go there Some humans ain't human
Though they walk like we do
They live and they breathe
Just to turn the old screw
They screw you when you're sleeping
They try to screw you blind
Some humans ain't human
Some people ain't kind

24. Why Work Together? • There’s something meaningful to do together: • Goal Achievement • Interdependence • The perceived value of working together is greater than the perceived cost (and not just in dollars).

25. Interdependence in Asymmetrical

26. Habit 5.Seek first to understand andThen to be understood.

28. Basic Process • What do I want to do? • With whom? • Get to know each other. • Make and implement a plan. • Build trust.

29. Practical Things • Type of Relationship • Service implementation • Information diffusion • Problem solving • Community capacity building • Manage Relationship • Accountability • Legitimacy • Conflict • Design (governance) • Self-Governance • Lead Organization • Third-Party Administration • Commitment Milard, H. Brinton & Provan, Keith G. (2006). A Manager’sGuide to Choosing and Using Collaborative Networks. IBM Center for the Business of Government

30. Collaboration for What?

31. Collaboration for What • Efficiency • Effectiveness • Image • Technology • Economy • Job seeking • Small business • Education • Digital literacy • Job skills • Health & Wellness • Social Connectedness

32. We Don’t Know What We Don’t Know • What is important in your community? • To whom? • How do you know? • Who do you know? Who you know? • Who knows you? Who should know you? • Who does your organization need? • Who needs your organization?

34. rcarlee@icma.orgTwitter: roncarlee

35. State Team • Breakout Discussions

36. Concourse Room 1 Concourse Room 2 Cavalier Room A Cavalier Room B/C Arizona Arkansas California Colorado Connecticut DC Delaware Florida Georgia Hawaii Iowa Idaho Indiana Kansas Illinois Kentucky Louisiana Maine Michigan Minnesota Missouri Montana Mississippi North Carolina Nebraska New Jersey Nevada New York Ohio Oklahoma Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington Wyoming Alaska Oregon North Dakota Wisconsin West Virginia Main Ballroom

37. Moving forward Thank you!