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MAIN CHALLENGES TO IMPROVE VISITOR SERVICES WHILE MINIMIZING TOURISM IMPACTS ON PROTECTED AREAS

MAIN CHALLENGES TO IMPROVE VISITOR SERVICES WHILE MINIMIZING TOURISM IMPACTS ON PROTECTED AREAS. ANA L. BAEZ TURISMO & CONSERVACION CONSULTORES MONTEVERDE, COSTA RICA SEPTEMBER, 2006. CONTENT. TOURISM IN PROTECTED AREAS MUST BE COMPETITIVE BENEFITS MULTIPLY WITH CLEAR RULES AND REGULATIONS

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MAIN CHALLENGES TO IMPROVE VISITOR SERVICES WHILE MINIMIZING TOURISM IMPACTS ON PROTECTED AREAS

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  1. MAIN CHALLENGES TO IMPROVE VISITOR SERVICES WHILE MINIMIZING TOURISM IMPACTS ON PROTECTED AREAS ANA L. BAEZ TURISMO & CONSERVACION CONSULTORES MONTEVERDE, COSTA RICA SEPTEMBER, 2006

  2. CONTENT • TOURISM IN PROTECTED AREAS MUST BE COMPETITIVE • BENEFITS MULTIPLY WITH CLEAR RULES AND REGULATIONS • STEPS CAN BE CAREFULLY GUIDED

  3. PLANNING WITH VISION • MASTER PLAN MUST BE IN PLACE • ZONING IS REQUIERED • VISITOR MANEGEMENT PLAN IS STRATEGIC TURISMO & CONSERVACION CONSULTORES – COSTA RICA

  4. HUMAN RESOURCES APTITUDE ATTITUDE KNOWLEDGE TURISMO & CONSERVACION CONSULTORES – COSTA RICA

  5. NEED FOR TRAINING • UNDERSTANDING OF THE TOURISM INDUSTRY DYNAMIC • PRACTICAL TOOLS FOR MONITORING • KNOWLEDGE OF LEGAL ISSUES AND COMPLIANCE WITH REGULATIONS

  6. INVESTMENT IN SUSTAINABLE TOURISM PROMOTES DEVELOPMENT AND ENTREPRENEURIAL SKILLS ARE REQUIRED • LONG TERM PROJECTS ARE A WAY OF LIFE • EARNINGS HAVE TO BE REINVESTED IN PROTECTED AREAS, AND PROFITS MUST CREATE INCENTIVES FOR PERSONNEL • PROMOTE CONSERVATION OF THE NATURAL PATRIMONY TURISMO & CONSERVACION CONSULTORES – COSTA RICA

  7. ADMINISTRATIVESTRATEGY • CHANGING FROM A LINEAR BUSINESS APPROACH TO A MULTISECTORIAL ONE • PROTECTED AREAS MUST BE PART OF THE LOCAL OFFER (CLUSTER/P.A.FOCAL POINT) TURISMO & CONSERVACION CONSULTORES – COSTA RICA

  8. ADMINISTRATIVE AND FINANCIAL STRUCTURE AND MECHANISMS • CONCESSIONS • CO-MANAGEMENT • PERSONAL/INSTITUTIONAL ADMINISTRATION MANAGEMENT CLEAR MECHANISM ARE ESSENTIAL FOR: SELECTION MONITORING ADMINISTRATIVE MANAGEMENT TURISMO & CONSERVACION CONSULTORES – COSTA RICA

  9. INVESTMENTS REQUIRE • BUSINESS PLAN (clear parameters can be established with respect to risks and opportunities, and investments can be made with greater safety and confidence) • STRATEGY FOR MAINTENANCE TURISMO & CONSERVACION CONSULTORES – COSTA RICA

  10. THE PRIVATE SECTOR IS CRUCIAL, PROTECTED AREAS MUST LEARN HOW TO NEGOTIATE • LACK OF TECHNICAL CRITERIA FOR BUSINESS NEGOTIATION • THE STRATEGY IS “WIN – WIN” • LACK OF CLEAR “GAME RULES” AND REGULATIONS TURISMO & CONSERVACION CONSULTORES – COSTA RICA

  11. TOURISM ACTIVITIES IN PROTECTED AREAS ARE MAINLY BASED ON: • AN EDUCATIONAL COMPONENT • GUIDED RECREATIONAL EXPERIENCES • UP-TO-DATEINTERPRETATION • A COMMITMENT TO CONSERVATION TURISMO & CONSERVACION CONSULTORES – COSTA RICA

  12. MAIN COMPONENTS OF TOURISM IN PROTECTED AREAS • TRAIL SYSTEM • ECO-FRIENDLY/GREEN INFRASTRUCTURE • EXCELLENT GUIDES • CLEAR COMMUNICATION (BEFORE-DURING AND AFTER VISITS) TURISMO & CONSERVACION CONSULTORES – COSTA RICA

  13. BEST PRACTICES • MUST BE TAKEN INTO CONSIDERATION DURING PLANNING, DEVELOPMENT AND OPERATION OF SERVICES • THE PRIVATE SECTOR HAS BEEN MOVING FASTER THAN PROTECTED AREAS TURISMO & CONSERVACION CONSULTORES – COSTA RICA

  14. COMMUNITYINVOVEMENT • MAINLY PROMOTES SMALL AND MEDIUM-SIZED INVESTMENT INICIATIVES • FALSE HOPES FOR NEIGHBORING COMMUNITIES, SHOULD NOT BE CREATED • THE MARKET IS HIGHLY DYNAMIC, AND THE EVOLUTION OF PRODUCTS TAKES PLACE QUICKLY • NATIONAL TOURISM IS A VERY IMPORTANT NICHE TURISMO & CONSERVACION CONSULTORES – COSTA RICA

  15. “The natural scenariums are the most important facts to chose Costa Rica as a tourism destination, as well as, the national parks remain as the most attractive activity for tourists that visit Costa Rica, no matter of age or origen”. (Menlo, 2004) MUCHAS GRACIAS Turismo & Conservación Consultores S.A

  16. ANA L. BAEZ TURISMO & CONSERVACION CONSULTORES turbaez@racsa.co.cr Tel/fax: 506- 487 4483 PO. Box. 1186-1100 Costa Rica MONTEVERDE COSTA RICA, 2006

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