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  1. Graphic Section Divider

  2. Supplier Management; iSupplier Portal, and Hub for Supply Base Collaboration Mark Peachey Director of Product Strategy Mahesh Bharadwaj Director, Product Development

  3. Margins Globalization The CPO Agenda Volatility 1 Competition Identify savings and cut costs. While operating in a complex and uncertain global supply chain Uncertainty Risk Source: The CPO Agenda, Aberdeen Group, September 2012

  4. Dynamic Environment Supplier risk factors – geographic, infrastructure, environmental….

  5. Risk Has Moved From the Back Burner to Center Stage Geopolitical and Macro Economic Threats Chronic Uncertainty and Volatility Weakening Supplier Viability Supplier Conduct Impacts to Company Image, Brand, and Revenue

  6. Breadth and Severity of Value Chain Risk Threats and Vulnerabilities • Negative Media – Code of Conduct, Product Safety Standards • Potential Criminal Investigations Reputation Risk • Code of Conduct / Hazardous Chemical Usage / Worker Cond. • Contract / SLA compliance Compliance Risk • Financial stability - Ability to Grow, Credit Problems, Bankruptcy • Business Losses Financial Risk • Product/Service Delivery Delay / On-Time Performance • Product Quality Issues – Out of Specification, Warranty Support Transaction Risk • Labor Action, Force Majeure / Natural Disaster / Security • Liens and Claims, Insurance Coverage Operational Risk • OFAC / Suspect / Debarred Watch-list • Country - Potential for Civil Unrest/Military Action, Public Health Other Risk

  7. Compliance and Governance Environmental policies • Corporate business practices extend through the supply chain • Legal / Regulatory • Manufacturing standards • Environmental • Accreditation • Ethical / Marketing • Diversity compliance Employment Regulations

  8. Supplier Performance Auditing Supplier Performance – KPIs Quantitative assessment:How well is a Supplier meeting my KPIs? “To register all organic growers in countries as part of our target to ensure all organic growers are registered to Nature's Choice” “To audit all organic suppliers as part of our target to ensure that 100% of organic suppliers comply with Nature's Choice” Qualitative feedback:What do my folks tell me about supplier performance? What do my Buyers think about this supplier? Do my requisitioners find the supplier easy to deal with and flexible when needed?

  9. Immediate Cost Savings THIRD PARTY COMPANY LOGO An Economic Dream: Supplier Information Technology’s Massive Cost-Saving Opportunity AMR Research, June 2009 “…companies are spending…between $585 and…$1,000 per supplier annually…however, when information, enabled by technology, becomes visible across the organization, costs per supplier quickly dwindle to below $150 per supplier.”

  10. Agenda • Business Challenges • Solution Overview • Enhancements • R12.1.3+ New Features • Demonstration • Customer Success Stories • Product Roadmap • Q&A

  11. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

  12. iSupplier Portal –Collaboration with Suppliers Reduce Process Errors, Manual Effort, and Lag Time in Transactions Supplier Registration & Profile Management Supplier Buyer Forecast & Schedules Orders v.1 Change Orders v.2 Shipment Notices & Work Confirmations Invoices & Payments Time Cards Catalogs

  13. Self-Service Supplier Order Management Eliminate Routine Supplier Inquiries • Instant Access to Purchase Orders • View all types of goods / services orders, including outside processing orders • See header, line and shipment detail • View attachments (designs, specs, etc.) • Acknowledge orders • Document Signature Support • Full History of Agreements / Contracts • Track agreements and associated releases • See price breaks and payment terms • View attachments • Complete Audit Trail • Compare current PO Vs. previous and original PO • Review Action history & Change History Real-time access Download .pdf copy Supplier

  14. PO changes within limits? Supplier Change Requests Automate Change Requests with Extensive Tolerance Controls Supplier Change Orders / Requests Supplier Portal XML /EDI eMail Fax PO Approved PO updated & submitted to approval workflow Yes Yes Yes Touchless Processing Within Requester’s tolerance? Within Buyer’s tolerance? No No No Route to Requester’s hierarchy Route changes to Buyer Route changes to Buyer’s hierarchy Exception Processing Purchasing Manager Approver Buyer

  15. Automated ASNs and Performance Loop Accelerate Receiving Supplier iSupplier Portal Your Company Benefits: • Shipment visibility • Inspection status • On-time delivery performance • Continuous feedback • Benefits: • Expedited shipping and receiving • Streamlined payment processing • Instant visibility Ship notice w/ attachments Bulk .xls upload -- OR-- + • Ship Notice Creation With Optional Billing Info • Include Lot, Serial, and License Plate # • Trigger Payment Through Evaluated Receipt Settlement • Invoice Creation

  16. Receiving Supplier Invoicing Payment Real-Time Receipt and Payment Status Views Decrease Supplier Phone Inquiries Through Self-Service • Receiving • Anticipate and respond to late shipments • Improve put-away planning • Quickly receive large shipments using license plate number • Easily monitor return and inspection results • Invoicing and Payment • View status of current and past invoices • Check on-hold status reason code Real-Time Views

  17. Collaboration for Complex Payments Expand Payment Automation Suppliers Buyers • Download copy of agreement • Submit electronic signature • Record retainage, lump sums, milestones, rates, and advances Agree to Contract Financing • Submit timecards, receipts, and work confirmations • Collaborate on disputed receipts • Validate or dispute work confirmations Exchange Work Confirmation Details • Repay advances • Collect retainage • Match receipts with agreements, invoices, and issue payments Monitor Payment Status

  18. Basic Supplier Registration Reduce Overhead with Self-Service Onboarding Supplier Requests Supplier Registration Review & Approval • Utilize request details to customize approval flow • Enable approvers to update details • Notify suppliers via email once registration has been approved / rejected • Authorize suppliers with ‘super-user’ admin rights • Use corporate website to allow interested prospective suppliers to register • Provide simple instructions and invitation to register • Configure registration page to include required qualification details • Define required elements of supplier profile

  19. + OU1 OU2 OU3 Supplier Self-Service Profile Management Improve Accuracy of Supplier Master • Buyer admin reviews and promotes to supplier master Banking Info Attachments • Supplier updatesprofile details Contact Details Supplier Locations Business Classifications / Product & Service Details • Updates applied across multiple operating units

  20. Oracle Supplier Lifecycle Management Transforms Qualification, Administration, and Assessment of Suppliers Invitation Self Registration Profile & Pre-Qualification Key Features • Simplified Supplier Registration & On boarding process • Supplier Invitation, Self Service Registration support. • Configurable On boarding Process • Supplier Profile Extension Framework • Easy ways to create Questionnaire for Suppliers • Configurable Templates • Questionnaire lists • Excel Import • Receive online Responses for Questionnaire • Qualitative Evaluation & Approval Process • Profile & Evaluation responses sync up to Supplier Master. Search Credit & Risk Assessment Identification On Boarding Contracts Supplier Master Data Obsolescence Administration Profile, Classification, Bank Detail, etc. Retire Recurring Assessments Performance Analysis & Mgmt

  21. Oracle Supplier Lifecycle Management Transforms Qualification, Administration, and Assessment of Suppliers Invitation Self Registration Key Features • Supplier Directory (View & Manage Information) • Buyer View • 360 degree view of Supplier Information • Role based security configuration to View & edit Profiles • Support for Simple, Advanced ,Key Word Search of suppliers • Excel upload of Supplier search results • Ability to notify all or specific suppliers • Supplier View • Review & update specific profiles • Secured access to external users using DMZ Conf, Supplier accessible functions. • Request model for profile updates Profile & Pre-Qualification Search Credit & Risk Assessment Identification On Boarding Contracts Supplier Master Data Obsolescence Administration Profile, Classification, Bank Detail, etc. Retire Recurring Assessments Performance Analysis & Mgmt

  22. Oracle Supplier Lifecycle Management Transforms Qualification, Administration, and Assessment of Suppliers Invitation Self Registration Key Features • Supplier Audit & Performance Management • Ongoing Assessments & Draft Assessments view to Buyers • Seeded Assessment Styles for Qualification, Profile Audit, Performance • Configurable Templates to create Assessments Quickly • Online Assessment response creation support • Offline response creation using excel and upload online • Online messaging support for exchanging information and attachments • Qualitative Evaluation by SMEs • Mappings to sync evaluation responses & scores to supplier master. Profile & Pre-Qualification Search Credit & Risk Assessment Identification On Boarding Contracts Supplier Master Data Obsolescence Administration Profile, Classification, Bank Detail, etc. Retire Recurring Assessments Performance Analysis & Mgmt

  23. Oracle Supplier Hub Consolidate, Cleanse , Enrich supplier Master Spoke Spoke Supplier Master Record De-Dupe Enrichment Business Events( WebServices /APIs) Spread Sheet Spoke Spoke Bulk Load Publish Load XML(D&B) Spoke Spoke Supplier Hub Data Quality Management tools Supplier Data Import Options Legacy systems with inconsistent Data Synchronize

  24. Oracle Supplier Hub Key Features Identifier A: 100 • Source System Management • Registration & cross-reference map tracking of source systems • Cross reference information is leveraged during future import process to correctly update the merged record • De Duplication & Supplier Profile Merge • Supplier records from multiple systems merged to create “Golden” record • Party Level information will be merged based on user choice among duplicates • User Defined Profile Attributes and Control level information of the selected master supplier record moved to master supplier profile • All Bus Classifications, P & S, Bank Details, General, Industrial Classifications gets added to Supplier master B: 101 Identifier A:100 SupplierMaster Source A Purchasing Source B Payables US$ 1.1M US$ 1.1M Revenue 21,000 20,000 #Employees 20,000 Small Hub Zone Small, Hub zone Bus Class Laptop Desktop Laptop Desktop Products Net 45 Net 42 Terms Net 42

  25. Oracle Supplier Hub Key Features Enrich Supplier Master Out-of-the-Box D&B Integration • Search D&B for Prospect Trading Party Information • Evaluate Prospect Supplier Credit & Risk using D&B Vendor Management Product • Enhance existing Supplier party records with pre-built integration • Import data in real-time or batch mode • Choose from different D&B data packets/products

  26. Product Enhancements

  27. Enhancement Status * Will be included in the next R12.1.3 Rollup patch (RUP)

  28. Enhancement Status * Will be included in the next R12.1.3 Rollup patch (RUP)

  29. Product Demonstration

  30. Supplier Registration Process Flow Demonstration Demo

  31. Supplier Assessment Process Flow Demonstration Demo

  32. Customer Success Stories

  33. iSupplier Portal Case Study John Lewis Partnership (JLP) • JLP is one of the UK’s leading retailers • Revenues in excess of £9bn (2013) • Owns and operates: • 39 John Lewis department stores • 291 Waitrose supermarkets • an online catalog business, a production unit & a farm • All 84,700 employees are partners and share in the benefits and profits of the business

  34. Deployment Objectives “Suppliers work with us, not for us” • Cut trading costs for GFR & GNFR suppliers working with JLP • Improve invoice processing efficiency to avoid potential cash flow issues for suppliers • Assist suppliers by eliminating the need for them to track-down AP, buyer, or merchandize team members to resolve delivery or payment queries • Improve environmental citizenship by transitioning to electronic document management

  35. Project Results Mass Supplier Adoption • Over 6,500 suppliers onboarded to iSP in 12mths • 92% of GNFR suppliers using iSP for electronic invoicing • Invoice processing cycle time reduced • Overdue payments to suppliers reduced • Facilitated transition to mandatory PO reference • Reduced call inflow to AP/buyer teams due to iSP access providing payment status tracking, purchase order details, and expected delivery dates; 24/7, in real time • Improved AP & buyer productivity due to reduced levels of supplier inquiry • Customer Success Story - http://www.oracle.com/us/corporate/customers/customersearch/jlp-1-isupplier-ss-1975195.html

  36. Supplier Landing Page • http://www.jlpsuppliers.com/isupplier/index.html

  37. Sub-contractor Payment Tracking using SLM

  38. Sub-contractor Payment Tracking using SLM

  39. Cummins Supplier Management Journey 2011 2012 2010 2013 Fragmented data with duplicates Too many attributes, lack of data ownership, inconsistent usage Defined metadata, business rules and processes Defined cleansing & validation process Standardized & Clean Data Data Governance Data Quality Sustenance Governance defined & Delta cleansing process enabled Phase 3 • Data Management Strategy • Metadata Management • Attribute Usage Analysis • Initial data governance setup • Data Steward identification • Initial Build • Data Profiling • DQ process refinement • Semi manual cleansing • UAT • Data Profiling & Cleansing Strategy • Initial data quality assessment • High level design Phase 2 Reporting & Analytics • Standardized supplier onboarding process • Data Enrichment • Integration with downstream systems Data Cleansing complete DataCleansing started Enterprise wide Voice Of Customer (VOC) initiative • Supplier Performance Scorecards • Full profile Management • Self registration • Single Sign on Requirement Analysis POC & Vendor Selection Program Initiation • Supplier can view profile, update contacts and respond to survey requests • Clean supplier data • 76K golden Suppliers (out of 81K) • 121K Locations (out of 181K) • 13K validated contacts (out of 150K) • Supplier duplicates reviewed by business • Addresses standardized • Invalid Contacts removed Six Sigma project led by business & 250+ individuals interviewed to collect SIM requirements • Before Supplier MDM deployment • Cummins spent 2 weeks trying to identify suppliers affected by the tsunami in Japan • After Supplier MDM deployment • Cummins had the list of suppliers affected by Hurricane Sandy in 2 hrs! Oracle selected • 360+ attributes • One global & 17 local instances • 25+ key stakeholders across the globe • Multiple data sources • Very low confidence in DQ • Global attributes with defined metadata, usage & rules • Well defined process for duplicate identification & rollup • Additional business rules defined • Daily delta duplicates removed • Valid contacts collected from other sources 70K Suppliers 140K Locations 130K Contacts Many duplicates One stop shop for supplier information Improved visibility & spend analysis Reduced integration & maintenance costs Supplier Scorecard, Risk Mgmt.& compliance tracking Better reporting and Analytics Improved business agility ROI

  40. Product Roadmap

  41. Oracle Applications: Current Release and RoadmapOracle E-Business Suite Procurement • iProcurement Extension for Endeca • New Product Delivery • Supplier Lifecycle Management (SLM) • Supplier Hub (SH) • Spend Classification • Contract Lifecycle Management (CLM) for Public Sector • Major Systems Acquisitions • FAR and DFARS Compliance • Federal Nomenclature • Supports Complex and Routine Contracting • Integrated with Financials and other ERP processes • Integration Enhancements • Landed Cost Management (LCM) Integration • Asset Lifecycle Management (ALM) Integration • Contract Lifecycle Management (CLM) - DOD Acquisition Process • Payment Instructions – Budget/Fund Appropriation Consumption Rules • Undefinitized Contracts – performance begins before terms, specifications or pricing is finalized • Continuing Resolution – Contracts pending Fiscal Year Budget Approvals • Supplier Lifecycle Management • Enhanced Qualification Approval Routing • Dynamic Qualification Template Criteria • Revised Administrator and Supplier User UX • Compliance Documentation Tracking • Supplier Hub • Streamlined Supplier Merge • Unified Supplier Profile Change Business Event • Site Tagging for D&B Extract • Mobile application for Supplier Inquiry • Customer Driven Enhancements • AME PO Document Approvals • One Touch Spend Classification • Mobile Applications for Procurement • Supplier Lifecycle Management • Automated Evaluation Assessment • Best Practice Templates • Dynamic Invitation Lists • Supplier ToU/Privacy Agreement Tracking • Supplier Hub • Endeca Search for Suppliers • Extensible Supplier Contact Directory • Supplier Profile Version Management • Profile Change Approval Management • Oracle Supplier Network (OSN) • VAT compliance for OSN and iSupplier Portal • Trading Partner Collaboration • User Interface Modernization • New Endeca Operation Dashboards • Project Supply Chain Planning • Buyer Work Center • Contract Renewal/Administration Release 12.1.3August 2010 What’s Next 0-12 month planning cycle Future DirectionsPost 12 month planning cycle

  42. SLM/SDH Product Roadmap Short-term Enhancements • Dynamic Qualification Template Criteria • Criteria update dynamically based on supplier responses • Revised Administrator and Supplier User UX • Introduction of administrator workcenter • Compliance Documentation Tracking • Supplier Profile Management • Unified Supplier Profile Change Business Event • Streamlined Supplier Merge • Site Tagging for D&B Extract • Mobile application for Supplier Inquiry

  43. SLM/SDH Product Roadmap Future Enhancements • Supplier Lifecycle Management • Automated Evaluation Assessment • Best Practice Templates • Dynamic Invitation Lists • Supplier ToU/Privacy Agreement Tracking • Supplier Hub • Extensible Supplier Contact Directory • Supplier Profile Version Management • Profile Change Approval Management • Endeca Search for Suppliers

  44. E-Business Suite 12.1 & 12.2 Roadmap Continued Releases & Innovation, Easy to Uptake Released Planned 12.1 12.1.2 12.1.3 12.1.3+ New Features Dec2009 Aug 2010 May 2009 12.2 12.2.3 12.2.4 12.2.x User Experience Innovation, Functional Advancements Sep 2013 Product Releases for Both 12.1 & 12.2 Financials, Procurement, Contracts, Project Manufacturing, Quality, SSHR Manager, MDM Hubs, more 16 products EBS Extensions for Endeca Time Entry, Projects, Procurement, Order Mgt, Manufacturing, Quality, Maintenance, Approvals, Employee Directory, more Field Service, Expenses Mobile Apps In-Memory Cost Mgt, Outsourced Mfg, SCEM,EBS Test Automation In-Memory Apps& Other New Products More In-Memory Apps, Yard Mgt , Advanced Testing Packs, more …..

  45. Oracle Advanced Procurement Delivered via a Modular Product Suite Spend Analysis Strategic Sourcing Contract Management Procurement & Spend Analytics Spend Classification Sourcing Sourcing Optimization Procurement Contracts (Repository Contracts) Employee Self-Service Procure-to-Pay Supplier Enablement iSupplierPortal Supplier Lifecycle Management / Supplier Hub Supplier Network* iProcurement Services Procurement Purchasing Accounts Payable *Complimentary service component of Advanced Procurement Suite

  46. Oracle Supplier Network Simplify Electronic Messaging via Oracle SN Online Service Supplier Network Your Company Suppliers • Hosted by Oracle on Demand • Free transaction delivery service • 24 x 7 global support • Integrate out-of-the-box with Oracle EBS & Enterprise • Enable suppliers to maintain a single connection “pipe” to access all OSN trading partners • Leverage a single message format / mapping template and activate messaging in days HTTP/S SMTP Online OAG over OXTA

  47. Supplier Enablement Services

  48. Q&A

  49. Development Sessions at Open World 2013 • Demo Details • Advanced Procurement – W-090 • Supplier Performance and Risk Management – W-092 • Procurement and Spend Analytics – W-091 • Support: M. West Exhibit Hall L1 • Support Stars Bar: M. West, West Hall L2 Lobby