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Understand the core concepts of mediation, negotiation, arbitration, and the benefits of utilizing mediation as an effective alternative dispute resolution method. Learn how disputing parties communicate, the key steps in mediation, and the advantages of this voluntary, confidential, and enforceable process.
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Alternative Dispute Resolution • Negotiation • Arbitration • Mediation
Negotiation • The disputing parties talk to each other about their problem and try to reach a solution that is acceptable to them.
Arbitration • The disputing parties agree to have another person listen to their arguments and make a decision for them.
Mediation • A person not involved in the dispute helps the disputing parties talk about their problem and settle their differences.
The Benefits of Mediation • Voluntary • Confidential • Effective • Enforceable • If settlement reached and written as legally binding contract • Free • Through many community mediation programs
The Steps of Mediation • Introduction • Telling the story • Identifying positions and underlying interests • Identifying alternative solutions • Revising and discussing solutions • Reaching an agreement
