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Enhancing Communication Skills for Effective Volunteer Development

This guide explores the essential elements of communication within volunteer development. Understand the process of information exchange and the various types of communication, including written, vocal, and nonverbal methods. Learn to articulate your message clearly while considering your audience's needs, choosing the right communication channels, and utilizing effective tips like maintaining eye contact and encouraging questions. By mastering these skills, volunteers can foster better connections and teamwork, enhancing overall project success.

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Enhancing Communication Skills for Effective Volunteer Development

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  1. Module 10 Volunteer Development: Making the Best Better Series Communication

  2. A Definition Communication is a process by which information is exchanged between individuals through a common system of symbols, signs or information.

  3. Types of Communication • Written • Vocal • Visual • Video, Media, Technology

  4. Verbal and Nonverbal • Verbal – One person speaks and another listens. • Nonverbal – One person observing another person who is using: • Facial expressions • Gestures • Other forms of body language • Sounds that are not words

  5. Words and Images Have Power • Can include or exclude • Stereotype or provide accurate information • Encourage or discourage, diminish and degrade

  6. Steps in Communicating • Clearly define the message (try to keep it to one key idea) • Carefully identify your target audience • Select the methods, approaches and formats that work best for the group (newsletter, telephone call, e-mail) • Find out how you did

  7. Use the 5W’s and H Rule • Who • What • When • Where • Why • How

  8. Make Your Point Fast Give the facts and details from the most important to least important.

  9. E-Mail Tips and Hints • Keep message to one topic • Include the subject on the subject line • Do not capitalize all of your message • Grammar, spelling, correct word usage

  10. General 4-H Leader Communication Tips • Listen – Work to understand what the speaker is saying • Maintain eye contact – It lets them know they are communicating with you • Ask • Be honest and straightforward – set a good example

  11. Tips (cont) • Watch for nonverbal communication • Find appropriate times and places for communication – sometimes private conversations are needed • Encourage others to communicate – ask, “What questions do you have?” • Respond to requests – it shows you are responsible

  12. Questions?

  13. References Communication Toolkit, 4-H 1560, 4-H Youth Development Children, Youth and Family Programs, Michigan State University Extension, East Lansing, Michigan, 2000. Leader Training Series, New Jersey 4-H, Rutgers Cooperative Extension, New Brunswick, New Jersey, 1994

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