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Communication

Module 10 Volunteer Development: Making the Best Better Series. Communication. A Definition. Communication is a process by which information is exchanged between individuals through a common system of symbols, signs or information. Types of Communication. Written Vocal Visual

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Communication

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  1. Module 10 Volunteer Development: Making the Best Better Series Communication

  2. A Definition Communication is a process by which information is exchanged between individuals through a common system of symbols, signs or information.

  3. Types of Communication • Written • Vocal • Visual • Video, Media, Technology

  4. Verbal and Nonverbal • Verbal – One person speaks and another listens. • Nonverbal – One person observing another person who is using: • Facial expressions • Gestures • Other forms of body language • Sounds that are not words

  5. Words and Images Have Power • Can include or exclude • Stereotype or provide accurate information • Encourage or discourage, diminish and degrade

  6. Steps in Communicating • Clearly define the message (try to keep it to one key idea) • Carefully identify your target audience • Select the methods, approaches and formats that work best for the group (newsletter, telephone call, e-mail) • Find out how you did

  7. Use the 5W’s and H Rule • Who • What • When • Where • Why • How

  8. Make Your Point Fast Give the facts and details from the most important to least important.

  9. E-Mail Tips and Hints • Keep message to one topic • Include the subject on the subject line • Do not capitalize all of your message • Grammar, spelling, correct word usage

  10. General 4-H Leader Communication Tips • Listen – Work to understand what the speaker is saying • Maintain eye contact – It lets them know they are communicating with you • Ask • Be honest and straightforward – set a good example

  11. Tips (cont) • Watch for nonverbal communication • Find appropriate times and places for communication – sometimes private conversations are needed • Encourage others to communicate – ask, “What questions do you have?” • Respond to requests – it shows you are responsible

  12. Questions?

  13. References Communication Toolkit, 4-H 1560, 4-H Youth Development Children, Youth and Family Programs, Michigan State University Extension, East Lansing, Michigan, 2000. Leader Training Series, New Jersey 4-H, Rutgers Cooperative Extension, New Brunswick, New Jersey, 1994

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