A Case Study in ASP Asset Management, Deploying SchoolDude at Earlham College! Randy Kouns, Manager User Service Earlham College Monica Vance, SchoolDude.com
The long and bumpy path! • New Manager for User Service – Dec 2002 • Asset Insight in place • Asset Insight sold and closed in 2004 • Began search for new Asset Management Product 2004 • Purchased Altiris Deployment Server 2004 • Sold Altiris Asset Management Spring 2005 • Consultants hired in Fall 2007 • Let Altiris Asset Management Suite expire in Summer 08
The path gets paved! • SchoolDude to the RESCUE!! • Began investigating and talking to SchoolDude Fall 08 • Purchased and began deployment activities Fall/Winter 08 • Frequent calls for assistance Winter/Spring 2009 • Always addressed in one or two 10 minute calls • Fully populated PC clients January 2009 • APPLE clients still being added Spring 2009 • Planned inventory of all NETWORK assets – Fall 2009
Cause and Effect • CAUSE • Altiris AM module design and function • Open LDAP vs. AD • Would have required hours of technician time to develop configuration and specialized customization • Altiris depends on Channel Partners, resulting $$ to consultants • EFFECTS • Inconsistent results across platforms (PC, MAC, Linux) • Inaccurate inventory data
There are two ways to successfully deploy the audit agent using images. Local admin rights are required to install the audit agent as an NT Service for the first method. If this is an issue, use the Pre-deploy method.
Deploy via local CSetup The audit agent is “present” but not “installed” on the computer. The first time the computer is used the audit agent is automatically installed by CSetup.exe. Download the Login Script option from your ITAMDirect account under Account Setup > Download Installation Files to a directory on the master image. Call this directory C:\Centenn.ial\Discovery. On the master image add an entry to the RunOnce section of the Windows Registry (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce) which runs CSetup.exe from the C:\Centenn.ial\Discovery directory. That's all you need to do. After the image has been written to a computer, and the first time the computer is used, CSetup.exe installs the audit agent.
Predeploy Install the preinstall audit agent on the computer, but leave it in an unregistered state: Install the audit agent on the master image. The audit agent installs as an NT Service and registers with the database. We now undo that registration so that when it restarts on the computer it reregisters. Stop the CentennialClientAgent and CentennialIPTransferAgent Services on the master image (but leave them Automatic so they start when the machine is restarted). Delete the contents of C:\Centenn.ial\Audit\Messages folder. Info.RP0 will be recreated by the CentennialIPTransfer Service when it next runs. Delete C:\Centenn.ial\Audit\Local.dat and local.xml files. The audit agent will recreate this. Create the image of the C:\CENTENN.IAL folder and also the C:\Discovery folder and use it to deploy to the target computers.
Similar Directions are available for Active Directory Deploys, MAC, and Linux based computers
The Most Important Issue - Results • Lets take a look at Earlham’s LIVE Data
Who’s Using SchoolDude? Public Colleges & Universities Private Colleges & Universities Community Colleges Over 350 Clients!!!
Higher Ed Clients Birmingham – Southern College, AL Hodges University, FL Mount Mercy College, IA Manchester College, IN Mid-Continent University, KY Prince George’s Community College, MD Husson University, ME Ridgewater College, MN Rockhurst University, MO Juaniata College, PA Providence College, RI Belmont University, TN Maryville College, TN Odessa College, TX
Top Reasons to Acquire (Client feedback) “You’ve kept it simple for us” User roles for different types of users “Great service” Live one on one support “Low risk of entry and/or exit” Annual subscription & you own your data! “You are Internet based” Totally web-native (Mac or PC) “SchoolDude University” Annually users conference each Spring March 28th – April 1st in Myrtle Beach, SC
On-Demand(Internet Maintenance Management System) Startup in a few hours Most clients installed within 2-4 weeks No servers, software, or CDs Simple access from web browser (IE, Netscape, even Mac's) Ongoing Enhancements No special IT configuration needed
What’s Included?* Legendary Support *2009 Stevie Award Winner for Front Line Support!! Access your data Anywhere, Anytime! Toll-Free 800 number for Support! Talk to a LIVE person when you call in for Support! On-Line Chat with Technicians! E-Mail Questions! email@example.com On-Line Training to get you Started! get started in just a few hours
Questions?? • Contact information: • Randy Kouns, Manager User Services Earlham College firstname.lastname@example.org 765-983-1279 • Monica Vance, Senior Account Manager – SchoolDude.com, email@example.com, 877-868-3833