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Enhancing Damage Prevention Quality at Consumers Energy: Insights from Dirk Dunham

This report highlights the key quality indicators and strategies employed by Consumers Energy to prevent damages within its extensive gas distribution network. With over 1.7 million gas customers and 26,225 miles of distribution mains, the urgency for effective damage prevention is paramount. Dirk Dunham, Senior Engineer at Consumers Energy, emphasizes the importance of public awareness, timely staking requests, and proactive measures to reduce damages. Survey results and collaborative initiatives with local Damage Prevention Associations showcase the company's commitment to safety and compliance.

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Enhancing Damage Prevention Quality at Consumers Energy: Insights from Dirk Dunham

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  1. Quality Reviews for Damage Prevention Dirk Dunham Senior Engineer, Gas Regulation and Compliance DIRK.DUNHAM@cmsenergy.com 269-337-2267 February 13, 2013

  2. Consumers Energy Overview • Number of Gas Customers • ~ 1.7 million • Transmission & Storage Main • ~ 2415 miles • Distribution Main • ~ 26,225 miles • 2011 Annual Gas Deliveries • 337 bcf • Number of Employees • ~ 7500 • Number of Gas Employees • ~ 2350 1

  3. Volume of Staking Requests

  4. Consumers Energy Damage Rate

  5. Damage Prevention

  6. Quality Indicators • Public Awareness • Survey Results • Damages Due to No Call to 811 • Attendance at Local Damage Prevention Association (DPA) meetings

  7. Survey Results • Surveys are coordinated between MISS DIG and other utilities within state to obtain statewide perspective • Results are used to target geographic areas and measure effectiveness of various methods • i

  8. Public Awareness

  9. Damage Prevention Association Meetings Map of DPA Territories • Capitol Area DPA (Lansing) • Southwest DPA (Kalamazoo) • Mid-Michigan DPA (Mt Pleasant) • Ottawa – Kent DPA (Grand Rapids) • Muskegon DPA • Genesee – Lapeer DPA (Flint) • Oakland County DPA • Macomb County DPA • Wayne County DPA • Livingston – Washtenaw DPA • Southeast Michigan DPA (Monroe)

  10. Quality Indicators • Staking • Timeliness • Damages Due to Staking Error • QA of Staking • Quantity of AOCs • High Pressure Notifications

  11. Timeliness of Staking • “Timeliness” is based on arrival time • Results are tabulated each week • Statewide • Local headquarters • Statewide AND local targets must be met • Severe consequences for missed target in three consecutive weeks • Detail for late tics are compiled

  12. Staking Timeliness Report D:\Documents and Settings\drdunham\Desktop\Feb 13 AGA\timeliness.pdf

  13. Late Ticket Detail Report D:\Documents and Settings\drdunham\Desktop\Feb 13 AGA\late_tic_detail.xlsx

  14. Damages Due to Staking Error • Michigan’s Public Act 53 (MISS DIG Law) requires that excavator’s hand expose marked facilities to determine precise location

  15. Quality Assurance of Staking • QA checks across state completed by local field offices • Check for timeliness • Check for general accuracy • Contractor has internal QA process

  16. Quality Indicators • Post Excavation • Timely Review of Facility Damage Reports • Completion of Follow Up Contacts with Multiple Damagers

  17. Measures for Consumers Energy Supervisors • Damages per 1000 Staking Requests • Staking Timeliness • Completion of QA Audits • Timely Review of Facility Damage Reports • Completion of Follow Up Contacts with Multiple Damagers • Participation in Damage Prevention Associations

  18. Measures for Staking Contractor • Timeliness of Staking • At Fault Damages (staking error) • Operator Qualification (OQ) Compliance • Participation in Damage Prevention Associations • Notifications of Digs Near High Pressure Mains • “Bogus” Reports of Abnormal Operating Conditions (AOCs)

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