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eHealth 2013 EMR/EHR Adoption Session

eHealth 2013 EMR/EHR Adoption Session Organizational Strategies to Support Advanced EMR Use and Adoption of EMR Enabled Solutions Ref CS44.3 Wednesday May 29, 2013 (1030-12) Room 213 Presented by: Frank Vassallo Vice President , Physician IT Adoption OntarioMD.

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eHealth 2013 EMR/EHR Adoption Session

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  1. eHealth 2013 EMR/EHR Adoption Session Organizational Strategies to Support Advanced EMR Use and Adoption of EMR Enabled Solutions Ref CS44.3 Wednesday May 29, 2013 (1030-12) Room 213 Presented by: Frank Vassallo Vice President, Physician IT Adoption OntarioMD

  2. Advancing EMR Adoption through Organizational Change

  3. eHealth environment is changing

  4. How do we get physicians to change with it?

  5. By changing ourselves first…

  6. 32%

  7. Account Management

  8. Change Management

  9. Stakeholder Management

  10. 1 Engage Accounts 5 2 Measure and Improve Action Plans Understand Customer Needs ACCOUNT MANAGEMENT PROCESS 4 3 Develop Action Plans Manage Accounts

  11. On Site Readiness Assessment Vendor Assessment Tools Needs Analysis Peer Leaders Vendor Showcase Workflow Analysis Preparation Selection Contract Negotiation Support Adoption Plan Utilization n Change Management Methodology Change Mngt. Team Practice Advisors Implementation Satisfaction Survey Specialized Project Management Support Performance Review Practice Management Consultants Go Live Strategy and Plan Post Implementation Support Pre-Implementation Support

  12. Canada Health Infoway EMR Vendors Ontario Medical Association PhysicianCommunity eHealth Ontario OntarioMD

  13. 46% 36% 32%

  14. Account Management Change Management Stakeholder Management

  15. Deeper Customer Insight • Practice Specific • Remediation • Project Planning • Resource Allocation & Utilization

  16. Optimal Customer Experience Account Management Selling Orientation Processing Transactions

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