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Driving Quality through Women’s Stories Project – NHS Lanarkshire

The NHS Lanarkshire Midwives Suzanne Sheerin, Aileen Cunnint, Wendy Duffy, Susanne Ross, Moira Mooney, Amanda Kennett collaborate to give women a voice in maternity services, identify themes from stories, and drive change for quality improvement. They use Effective Practitioner tools for communication skills and reflection, face challenges of privacy and time, and aim to generate interest and expand the group.

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Driving Quality through Women’s Stories Project – NHS Lanarkshire

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  1. Driving Quality through Women’s and Families Stories Project Group – NHS Lanarkshire Midwives Suzanne Sheerin Aileen Cunning Wendy Duffy Susanne Ross Moira Mooney Amanda Kennett

  2. Why Women’s Stories? • Quality Ambition – Person Centeredness • To give women a voice within Maternity Services • Look beneath the surface experience • Time to actively listen

  3. Why Women’s Stories? • To identify women that need extra help to deal with their feelings or psychological trauma • For Midwives to learn and reflect • To identify themes within the stories and use these to drive change

  4. Effective Practitioner • The team examined and evaluated the website together. • Specific analysis of the tools and learning activities around person centeredness, communication • The use of the Effective Practitioner website allowed the team to examine various tools used to collect women’s stories • Tools used - You told us, Emotional Touchpoints, How do you feel, Feedback Evaluation

  5. Activities • Study Session – Communication Skills • To gain confidence for the project team when dealing with conflict situations or conversations that become difficult for the woman or the midwife • Channels of referral for women • Further examination of the Patient Story tools within Effective Practitioner

  6. Stories • Project Midwives are using a variety of tools • All areas of Maternity including the Community • Excellent response from Women • Interest generated within the Service • Challenges – Privacy and Time • Emotionally challenging for the Midwives

  7. Moving On • Examine themes from the stories • Formulate actions to drive quality • Interest from Midwives to expand the group • Debriefing skills • Feedback to all within the Healthcare Team

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