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Seminar in Service Management and Engineering

This seminar, led by Jan Holmström and Paul Lillrank, focuses on providing students with specialized knowledge relevant to their chosen topics within service management and engineering. Students will gain insight into research methodologies typically applied in industrial management research, develop skills for writing scientifically oriented reports, and participate in seminar-style sessions. This experience is crucial for preparing their master’s theses effectively. The course includes various activities like topic selection, literature research, and presentation of intermediary reports to ensure a comprehensive learning experience.

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Seminar in Service Management and Engineering

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  1. Seminar in Service Management and Engineering Paul Lillrank Jan Holmström Jan Holmström & Paul Lillrank

  2. Course Objectives • The objective of the seminar is to give insight into a specific knowledge area with a topic chosen by the student. Further, the objective is to give the student knowledge in: • applying research methodology used typically in industrial management research, • writing reports with scientific orientation, and • working in seminar type sessions. • The seminar prepares the student with experience needed when writing master’s thesis. Jan Holmström & Paul Lillrank

  3. Seminar in Relation to Master’s Thesis Master’s Thesis ‘Research’ Seminar ‘Literature Research’ Special Study ‘Empirical Research’ Jan Holmström & Paul Lillrank

  4. Seminar in SME, Schedule, Autumn 2014 • 04.03.2013 Introduction to the course, topic suggestions • Topic suggestions • Writing in English • Source information search • 18.03 2014 Topic selection deadline • 31.03 2014 Intermediary report (topic/objectives/RQs + initial list of main references) deadline • 01.04 2013 Presentation and feedback on intermediary report (Jan & Paul) • 05.05.2014 Deadline for seminar reports (by e-mail) • 06.05.2013 Seminar presentations Jan Holmström & Paul Lillrank

  5. Grading Jan Holmström & Paul Lillrank

  6. Choosing the Topic • Balance with • potential use of results • potential to arise interest and gain publicity • stakeholders (e.g. an industrial company as a customer) • scientific validity and reliability • your own interest! Jan Holmström & Paul Lillrank

  7. Topic suggestions • Jan: 1. Digital manufacturing in the supply chain2. Modeling and monitoring based business models in the built environment • Paul: 1. Customer / market segmentation principles in professional services 2. The quality of information and information systems 3. Outcome -based revenue models 4. Charities and corporations - governance and performance in for-profit, and not-for-profit hospitals 5. How learning curves are managed in professional services 6. Leanagility- combining lean and agile management Jan Holmström & Paul Lillrank

  8. Seminar in IM, Contacts Teachers: Paul.Lillrank@aalto.fi Jan.Holmstrom@aalto.fi For issues related to information search : Library Jan Holmström & Paul Lillrank

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