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Our Path from Training to Transformation. Kim Wheeler August, 2009. Purpose :
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Our Path from Training to Transformation Kim Wheeler August, 2009
Purpose: Team is a world-class service company! We provide an array of specialty services related to the maintenance, inspection, and construction of mechanical and piping systems. Our success depends on skilled and committed Team colleagues throughout our organization supported by the industry’s best training, equipment, technology, and technical support. We recognize that our success ultimately is a result of our customers’ trust and confidence in us that is earned through continuing outstanding service. • Vision: Maintain our leadership as the safest, preferred supplier of specialty services and products and grow into a $800 Million worldwide service company by FY 2011.
History • Founded In 1973 • Initial Public Offering – 1980, Listed On NASDAQ (TISI) – 2006
Team Industrial Service Profile Premier Provider Of Specialty Maintenance And Turnaround Services • Largest Service Network In The Industry • 103 Service Locations including U.S. and International • Over 3500 Field Service Personnel • Number ONE In Leak Repair, Heat Treating, Inspection, And LDAR • High Quality And Service Reputation • Fully Trained And Experienced Work Force • Highly Skilled Manufacturing, Engineering, And Technical Support • ISO 9001, NUPIC Certifications, National Board “VR, R And NR”, AS9100 • Innovative Customer Productivity And Cost Savings Programs • Integrated Specialty Services • Preferred Supplier
Service Offerings – TCM Division Mechanical Services • Leak Repair Services • Hot Tapping Services Turnaround / Outage Services • Valve Repair Services • Pipe Isolation Services • Field Machining Services • Technical Bolting Services Leak Detection and Repair Services (LDAR)
Service Offerings – TCM Division Inspection Services – NDT • Electro-Magnetic Testing • Magnetic Particle Testing • Radiographic Testing • Ultrasonic Testing • Liquid Penetrates Testing • Visual Inspection • Engineering • Metallurgical • Advanced Testing Methods Heat Treating Services • Electric Resistance • Combustion • Equipment Sales / Rental / Repair
Team’s Core Values Safety first in everything we do Integritymeans doing the right thing Service Leadershipthroughout the company Innovationsupports continuous growth and improvement Pride and Respectfor ourselves and our company
What’s the Problem? • How do you reach all of these people all over the globe AND maintain consistency in curriculum, training AND assessment? • What about industry specific courses that are required? Specific skill sets? • What about documenting the curriculum, the assessments, AND the results?
Welcome…Coastal & eLearning • Began using Coastal in 2006 for Safety CBT’s • In our fiscal year, May 2008 to May 2009, delivered 96 Safety CBT’s to 3043 employees
More than Safety… • How can different branches/ departments use as a training tool? • Suited for distance learning / flexible learning • Up to the minute accuracy – easy to change • Can deliver, document, manage our training • No trainer expense – no waiting until a class makes • Cost – economical • “Pertinent to the position” training
C3 – The New Frontier Necessity is the mother of invention. …Jonathon Swift Skills Training = NECESSITY
C3 – The New Frontier • Began with one CBT (Critical Job Process) and personalized it into four CBT’s for five of our service lines • Used written materials and added photos and narration with much trial and error • Piloted the CBT’s and published them for all technicians
The Even Bigger Picture • Met with all of the service line managers • Developed a Priority List • Which CBT’s should we develop next? • Which topics were most important? • Which areas NEEDED training? • Requested materials from the Subject Matter Experts – even PPT’s! The benefit of the uniformity of the presented curriculum and the ease of keeping it updated was becoming apparent to the everyone!
Links to Manuals Branding Narration
Our Plan of Action (ECS Service Line): Our Plan of Action: Train • Technicians will complete CBT’s for their service line and their level. At present, about 30 topics. • CBT’s will include PPT’s, materials, and links to company manuals along with Knowledge Checks. • Technicians can take CBT’s as many times as necessary to pass the Post Test which includes approximately 20 questions preparing them for the certification exam. • After passing ALL of the CBT’s for that service lines and level, technicians will take a Comprehensive Test over all of the topics. Any topics failed will result in review of the CBT that covers that topic and retesting.
Our Plan of Action: Sustain • Each service line CBT (topic) will expire within one year. • Technicians are welcome to review the CBT’s at any time during that year – only testing is limited until the expiration date. • Any updates to manuals, materials, PPT’s, etc. can be published immediately and all supervisors and technicians informed.
Our Plan of Action: Transform • All training material is up to date and able to be updated in one single task. • Technicians are able to access training from any computer with Internet to access training and resources. • Training is available 24-7. • Training offers narration and text to help users learn at their own pace and repeat concepts that they might be struggling with. • Training has a friendly face for those familiar with computer and gaming technologies but who may resist hard copy (book) learning. • With the economic impact on individuals and companies, online training is more economically feasible than face to face training which involves traveling and instructor expenses.
Contact Information Kim Wheeler 200 Hermann Drive Alvin, Texas 77511 Direct 281.388.4416 Fax 281.756.3186 Toll Free 800.662.8326 www.teamindustrialservices.com Kim.wheeler@teaminc.com
