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Ch. 11 – Communication (& IT)

Ch. 11 – Communication (& IT). Communication – definition, importance, purpose Four functions of communication Interpersonal communication process Communication methods Nonverbal communication Organizational communication Formal versus informal communication Types of communication networks

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Ch. 11 – Communication (& IT)

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  1. Ch. 11 – Communication (& IT) • Communication – definition, importance, purpose • Four functions of communication • Interpersonal communication process • Communication methods • Nonverbal communication • Organizational communication • Formal versus informal communication • Types of communication networks • -------------------------------------- • Information technology – types of • How IT affects organizations

  2. What Is Communication? • The transfer and understanding of meaning. • Can be interpreted (understood) by receiver • Receiver doesn’t have to agree, just understand • Interpersonal Communication • Communication between two or more people • Organizational Communication • All the patterns, network, and systems of communications within an organization

  3. Control Motivation Information EmotionalExpression Four Functions of Communication Functions ofCommunication

  4. The Interpersonal Communication Process Exhibit 11.1

  5. Nonverbal Communication • Communication that is transmitted without words. • Sounds with specific meanings or warnings • Images that control or encourage behaviors • Situational behaviors that convey meanings • Clothing and physical surroundings that imply status • Body language: gestures, facial expressions, and other body movements that convey meaning. • Verbal intonation: emphasis that a speaker gives to certain words or phrases that conveys meaning.

  6. Gung Ho – Film Intro • Made in 1986, when American and Japanese auto makers were bitter rivals • Americans feared invasion of Japanese products • Illustrates communication difficulties, cultural differences, motivation, leadership issues • Movie is a corporate comedy with historical perspective – these are rare – for this reason, considered a “classic”

  7. Gung Ho Film Clip – Conference Room ClipQuestions for Class discussion 1) What was the message Michael Keaton’s character (Hunt Stevenson) was trying to convey? 2) Was the meaning/message understood by the Japanese? Why/Why not? 3) What evidence of “nonverbal communication” did you see, especially body language? • Sounds, images, situational behaviors, clothing or physical surroundings? • Body language – what did it tell you? • Verbal intonation

  8. Types of Organizational Communication • Formal Communication • Communication that follows the official chain of command or is part of the communication required to do one’s job. • Informal Communication • Communication that is not defined by the organization’s hierarchy. • Permits employees to satisfy their need for social interaction. • Can improve an organization’s performance by creating faster and more effective channels of communication.

  9. Types of Communication Networks • Chain Network • Communication flows according to the formal chain of command, both upward and downward. • Wheel Network • All communication flows in and out through the group leader (hub) to others in the group. • All-Channel Network • Communications flow freely among all members of the work team.

  10. Three Common Organizational Communication Networks and How They Rate on Effectiveness Criteria Exhibit 11.4

  11. Information Technology • Benefits of Information Technology (IT) • Increased ability to monitor individual and team performance • Better decision making based on more complete information • More collaboration and sharing of information • Greater accessibility to coworkers

  12. Information Technology (cont’d) • Networked Computer Systems • Linking individual computers to create an organizational network for communication and information sharing. • E-mail • Instant messaging • Voice-mail • Fax machines • Electronic Data Exchange (EDI) • Teleconferencing • Videoconferencing

  13. Information Technology (cont’d) • Types of Network Systems • Intranet • An internal network that uses Internet technology and is accessible only to employees. • Extranet • An internal network that uses Internet technology and allows authorized users inside the organization to communicate with certain outsiders such as customers and vendors. • Wireless capabilities

  14. How IT Affects Organization • Removes the constraints of time and distance • Allows widely dispersed employees to work together. • Provides for the sharing of information • Increases effectiveness and efficiency. • Integrates decision making and work • Provides more complete information and participation for better decisions. • Creates problems of constant accessibility to employees • Blurs the line between work and personal lives.

  15. Face-to-face Telephone Group meetings Formal presentations Memos Traditional Mail Fax machines Employee publications Bulletin boards Audio- and videotapes Hotlines E-mail Computer conferencing Voice mail Teleconferences Videoconferences Interpersonal Communication Methods

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