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Chapter 12: Communication in Organizations Learning Objectives

Learn the communication process, overcome barriers, explore types and channels of communication, and enhance listening skills in the P-O-L-C framework. Discover the impact on productivity, sales, and morale. Improve online communication practices and listening habits for professional growth.

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Chapter 12: Communication in Organizations Learning Objectives

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  1. Chapter 12: Communication in OrganizationsLearning Objectives • Define communication and understand the communication process • Understand and overcome barriers to effective communication • Compare and contrast different types of communication • Compare and contrast different communication channels • Develop your own listening and communication skills

  2. Communication in the P-O-L-C Framework

  3. Lower Employee Productivity • Missed Sales • Dissatisfied Customers • Lowered Morale • Increased Turnover

  4. National Commission on Writing Survey Outcomes

  5. Email and Emotions

  6. Ten Ways to Improve Your Listening Habits

  7. Do you properly use online communications? • Is your outgoing voicemail greeting professional? • Scrutinize your social networking website • Googled yourself lately?

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