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Enhancing Library Services: Insights from Virginia Tech's LibQual+ Survey (2000-2005)

This presentation discusses the findings and implications of Virginia Tech's LibQual+ survey conducted from 2000 to 2005. With a focus on graduate and undergraduate student feedback, the survey revealed areas of satisfaction and concern regarding library services, including information control, access to electronic resources, and physical library environments. Key strategies for increasing participation without incentives and responding to user comments are highlighted. The ongoing partnership with LibQual+ demonstrates its utility in shaping library services and improving student satisfaction.

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Enhancing Library Services: Insights from Virginia Tech's LibQual+ Survey (2000-2005)

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  1. Virginia Tech and LibQual+ 2004 LibQual+: A Total Market Survey with 22 Items and a Box ALA Midwinter Meeting January 17, 2005 Boston, MA Eileen E. Hitchingham Dean University Libraries, Virginia Tech hitch@vt.edu a half decade of partnership and the love affair continues…..

  2. VT LibQual+ Survey Groups2000- 2005

  3. Strategy for getting participation • No incentives • Bug them a lot

  4. Graduate Students LibQual+ items for which we don’t meet minimum expectations Information Control a library web enabling me to locate information on my own Information Control the electronic information resources I need Information Control journal collections I require for my work

  5. Undergraduates No LibQual+ items with the dread red- don’t meet minimum expectations

  6. When we say ARL average we are comparing to the average of those ARL libraries in the spring 2004 survey…

  7. Everybody uses Google…

  8. Graduate Student Comparisons of minimum, perceived, desired on dimension summaries A public major research institution VT

  9. With a small staff and not too many $$ we continue to hover around average for ARL’s on the dimensions and overall satisfaction Fewer comments regarding copiers came in for 2004 after we did a consolidation fix following the 2003 LibQual+ Our users were not satisfied with web access prompting a major revision in summer 2004 Our users found our old PC’s lacking and we added 60 new public PC’s in summer 2004 Our graduate students are generally satisfied on the affect of service dimension, but not our undergraduates. Almost 16% of the comments noted that students – all disciplines, grad, undergrad, wanted a more comfortable, visually appealing library and we are using these comments in the capital project request cycle Our undergraduate students use the physical and electronic library less than students in other ARL libraries and we are using this information as part of the input to the core curriculum review LibQual+ is useful all year, whatever the discussion we often end up saying “LibQual+ showed us that….. So what have we learned and what have we done?

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