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Costello Solution

Costello Solution. Presented by: Hong Shi Ying Loh Chiau Ru Ong Xiu Xian Valerie Chen Selene Chow Ng Tse Hsiung. Agenda. Our company’s profile The services and attributes we provide Our customer’s profile The distribution network Our CRM end-to-end process

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Costello Solution

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  1. Costello Solution Presented by: Hong Shi Ying Loh Chiau Ru Ong Xiu Xian Valerie Chen Selene Chow Ng Tse Hsiung

  2. Agenda Our company’s profile The services and attributes we provide Our customer’s profile The distribution network Our CRM end-to-end process The roles and process of the inbound, outbound and quality management

  3. Costello Solution’s Profile Event Management Time Management Aim to provide efficient & custom-made events Strive to meet our clients’ needs at all times Providing innovative ideas

  4. Costello’s Services & Attributes • Mainly Structured into 3 Areas • Corporate events • Training and Development seminars/ programs • Community & Social events/ issues We provide one stop-services which include: • Planning and working within budget • Advertising • Venue • Design Layout • Professional Personnel • The required facilities for each event • The required documentation A network of strategic partners Rewarding existing clients Compensation policy

  5. Costello Solution’s Customers Profile Corporate Organizations • Marketing, HR & PR Educational Institutions • From Primary to University Health Organizations Government ministries Customer Databases

  6. Costello’s Distribution Networks Call Centre Hotline 1800 COST-ELLO 1800 2678-3556 Website Address http://www.costellosolution.bravehost.com

  7. Costello’s CRM end-to-end process

  8. Costello Solution’s CRM Process Flow Call Centre Specialize staff & technology Customer satisfaction Contact routing Performance on track Deviation differ greatly Deviation differ slightly Customer data are collected Analyze

  9. Linking inbound call Inquire Service Customer Service Inbound Call Cross Selling Order Booking Appointment Setting

  10. Telemarketing Telesurvey Outbound Call

  11. Walk-around observation Mystery Calling Quality Management Record and Review

  12. Process of Quality Management Quality Management Feedbacks/Complaints Current process is corrected Various issues and information Issue is identified

  13. The End

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