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A WORTHWHILE WAIT: Redesigning the Waiting Room PowerPoint Presentation
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A WORTHWHILE WAIT: Redesigning the Waiting Room

A WORTHWHILE WAIT: Redesigning the Waiting Room

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A WORTHWHILE WAIT: Redesigning the Waiting Room

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  1. A WORTHWHILE WAIT:Redesigning the Waiting Room Brittany Strohm, MS1; Sarah Defreitas, PA1, Marcia Jolly, TU student; Nicole Prabhu, MS1; Braden Boyer, MS1; MaddiePenner, PA1; Kristin Avance, SW2; Michelle Christy, SW2; Michelle Mills, DO, IM PGY2; Nima Patel, MD, IM PGY2; Jesicah Gilmore, MD, FM PGY2; Meredith Davison, PhD, MPH

  2. What will we do? • Effectively utilize waiting room time at free clinics • Offer patients personalized, helpful information about community resources • Help patients access resources in a timely manner • Make the waiting room a more pleasant and educational environment

  3. Why are we doing it? • Patients complain about wasted time in the waiting room • Lack of resources is often a barrier to positive health outcomes • Patients & providers don’t know what resources are available • Even if they know, they don’t know how to access them (transportation, phones, forms) • Volunteers could be utilized more effectively

  4. How will we do it? • Start at local free clinics that already have volunteers available • Reorganize community resources sheet to make it more patient-friendly • Tailor resource info to patient’s specific needs using surveys • Recruit volunteers from local colleges • OU students train volunteers to work one-on-one with patients • Volunteers help determine needs and then help patients access resources • Use a portable cart to organize materials, stock activities/food, provide forms • Funding needs: 3 carts, paper and ink, snacks, coloring supplies