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Organizational Communication

Organizational Communication. Mana Yoshimoto, Jenae Beaudin. What is Communication? . Definition: Two way process of reaching mutual understanding Exchange information, news, ideas and feelings Create and share meanings In general: - Means of connecting people or places

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Organizational Communication

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  1. Organizational Communication Mana Yoshimoto, Jenae Beaudin

  2. What is Communication? Definition: Two way process of reaching mutual understanding • Exchange information, news, ideas and feelings • Create and share meanings In general: - Means of connecting people or places In business: - Key function of management and organization

  3. Importance of Communication Basis of all relationship in any places in life A critical skill to be a successful business person Includes ; gestures, body language, confidence, ability to deliver the appropriate information, and also the listening skills (Robert. E. Levasseur, 1991)

  4. Non Verbal Communication Facial expressions Tone and Pitch of the voice, Gestures displayed through body language Physical distance between communicators

  5. Non Verbal Communication (2) Gives additional information besides the information given by the verbal communication Reinforce and modify what is said in words Convey information about their emotional state Define/reinforce the relationship between people Provide feedback to the other person Regulate the flow of communication

  6. Interpersonal Communication • Proper attitude • Ask key questions • Active listening • Direct communication • Constructive feedback

  7. Recommendations on how to improve communication at work places Have a clear message Understand your employees / colleagues Getting out of the email box Don’t be defensive Respect individuals

  8. Communication Process

  9. Barriers of Communication 1. Language Tone Meaning Perception 2. Nonverbal Behaviour 3. Gender Roles 4. Cultural differences

  10. Cross-Cultural Communication Setting communication objective Choosing communication style Assessing and enhancing credibility Selecting and motivating audiences Setting message strategy Overcoming language difficulties Using appropriate non verbal behaviours

  11. Conclusion Effective communication is important because: Employees must interact to get job done as quickly and efficiently as possible Good customer service requires informed communication Effective communication increases productivity

  12. References Communication. Business Dictionary. Retrieved February 24, 2013, fromhttp://www.businessdictionary.com/definition/communication.html Munter, M. (1993). Cross-Cultural Communication for Managers. Retrieved February 19, 2013 fromhttp://library.lethbridgecollege.ab.ca:2091/ps/i.do?action=interpret&id=GALE%7CA13183249&v=2.1&u=leth49384&it=r&p=GRGM&sw=w&authCount=1 Nelson, D., Quick, J., Armstrong, A., Condie, J. (2012) ORGB(Can.Ed) United States: Nelson Education Ltd. Robert L. (1991). People Skills: Effective Communication – A Critical Skill for MS/OR Professionals. Retrieved February 2, 2013 from http://web.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=ac497012-ec4d-4997-8813-869337ee3ddb%40sessionmgr115&vid=2&hid=120

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